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How To Enter A New Client

If you are new to the system, we recommend keeping your " Enable popup help" function ON while you are acclimating to the system. It will help you become familiar with key Fields of special importance so that you can make operational decisions as to how your company wishes to use particular settings or user-defined Fields with special properties.

On any screen, there are two types of online Help:

  1. Dynamic link to online Help Docs on our website. By pressing F1 while clicked into a target field of interest on your screen, you will see your web browser open and take you directly to the spot in our online Help Docs which describes that field in detail. You will find yourself on a page that relates entirely to the screen you are working in. Links for additional pages of possible interest appear at the bottom of the page you are taken to, if applicable.
  2. Popup Help screens. This requires that you have your online Help function enabled via the menu path \Help\Enable Popup Help. To use Popup help, allow your mouse to hover a few seconds over any field, and a help box will appear on the screen with information about that field or screen you are on. To disable popup help, click the menu path "Help\Disable popup help".

Before you are ready to enter the Client into your system, there are preliminary key details about your Client's operational preferences that must be determined and decisioned within the software prior to data entry of the Client information.

For example:

1. What are the contingency terms?

  • Commission rate plan structure

  • Legal/collection cost handling

  • Remittance type Net/Gross/Combined

  • Remittance Schedule Monthly/Weekly/Biweekly/ Daily

  • New or different regional taxes to be applied

2. Are there specific Securities or Portfolio staffing mandates?
  • Portfolio isolation

  • Multiple accounts group within Client only OR across full database

  • Collectors for the project are general or project-specific with security settings

3. Are there custom letter or report requirements?

4. Do they intend to assign accounts on manual listing sheets OR will they be giving you a text or spreadsheet file for electronic data import?

5. Do they require electronic reporting, such as payment or account activity data files in a specific layout from you on a fixed or ad hoc basis?

6. Do they require a realtime login to your system to review/audit their own Debtor accounts?

7. Will their accounts be reported to the Credit Bureau(s)?

8. If your Agency uses an Electronic Payment Processing company for Credit Cards or ACH checks/debits, does the Client permit or prohibit convenience fee charges?

9. Are there contractual workflow requirements or guarantees for frequency of:
  • Account activity

  • Manager review

  • Compliance audits
10. Do any of these requirements necessitate the creation of Client-specific Contact (Action) Plans to ensure that workstandards with Milestone Triggers reach the key personnel responsible for those functions?

The answers to these questions determine how the Client is set up in the system and what areas of the software will require specific configuration to meet the Client's needs as well as Project Requirements.

tip.gif Many default Operator IDs, Letters and Contact Plans ship with Collect!. Upon review, you may find that these provide the building blocks you need to get started, OR, that you have a need to modify these stock shipping items to suit your specific operational needs. New items can be created and changes can be made as needed.

tip.gif It is your responsibility to ensure that any letters you send to Debtors or contact plan automations you enact with the system are compliant to legislation and regulations in your region with respect to format, content and actions launched. SAMPLE letters shipped with Collect! or available on the Member Center are SAMPLE only and intended to be rudimentary templates for your own modification(s).

How To Enter A New Client

Having gathered all the information that you will need to completely configure your new Client, you can proceed with their entry into the system.

  1. If you have not yet created your own login, sign into the system with the login ID "OWN" and the Password "own". The password is case sensitive. This login ships with the system and is available when you receive the product. It is configured with Level 10 set of access rights/permissions.
  2. Click the menu path \Browse\Clients from the menu bar at the top of the screen. This will display the list of all Clients in your database. Press F3 or the NEW button at the bottom of this list to open an empty Client setup screen.

    The Client Number field fills itself as the system keeps track of what your next available number is. It is important to make sure you don't allow duplicate Client Numbers. This will cause data integrity corruption because the database will have no way to distinguish between the two unrelated Clients and the data for both of them will be intertwined.

  3. Fill in the business information that you have for this Client along the left side of the screen. Navigate through the basic intake Fields using your TAB or ENTER keys.

When you are done entering in your basic intake information, your screen should look like this:

Client Basic Intake Information

The following are descriptions of Fields with special characteristics or usages in Collect!:


This acronym stands for "Doing Business As". Some Clients have a corporate name to whom you are contracted but operate under a trade or business name that is different. Use this field to store that information.

If your Client uses this field and it is to be displayed in Client reports and remittances, you must make sure that the field @cl.dba is expressed in the requisite documents. Similarly, if your Client requires that their name be fully expressed with the corporate name and the D.B.A. trade name, then you must make sure that any letters you send to their Debtors contain the Printable field Code @cl.dba beside the field Code which outputs the Client name ( for every instance in letters you generate to their Debtors.


Use this field to input the name of the individual who is the primary contact inside the Client company to communicate with your Agency or receive statements/reports issued to the Client.

tip.gif Remember to edit your reports to include an "Attention:<" line if you wish your reports to show an individual's name with the company name/address that mailings are to be directed to upon delivery.

User 1 to User 4

These are free-form Fields which you may use for any purpose you require. You can relabel these fields by mousing into the field of interest and right-clicking. The popup offers you the highlighted choice "Properties". Enter or click on selection to enter the Access Rights window for this field. Relabel the field by entering what you want to display in the "Alias" field.

In the following example, the User 2 field was renamed "SIF Auth" to indicate that a separate individual for this Client is to be contacted for settlement authorizations.

User 2 Field Aliased as SIF Auth

The User 1 field is a 'special properties' field. If one of your clients has multiple client numbers and wishes to have access to your system to view ALL of their accounts, then the User 1 field will be spoken for by the software for use as the Group Client code which will need to be input into your system. For the purposes of this example, this means that you may wish to hold this field unused as a standard in the event you will be giving your clients access to your system to view ALL of their accounts with a single login. For more information on Client Groups and how this relates to the Client and Operator setup windows, see the Help Page "How to Add a User To Web Host", specifically "Add a Client Group" for more details. The User 2 to 4 fields on the Client screen are not tied or committed to any other system functionality and are open for site specific user defined entry.

Owned By Client

Use this field when you have a Client which has multiple Client Numbers in your office and they require any of:

  • A single Invoice/Statement and Check for all their Client Numbers.
  • A single report to reflect inventory reporting, performance metrics or other data that is compiled from information being derived from multiple client account numbers sources.


Collect! ships with embedded control files (scripts) that read the area code of phone numbers on file for Clients and Debtors. This logic will constantly make the comparison between what is the timezone known constant for your location and the Client (or Debtor) now on the screen. Your calculated local time for the Client (or Debtor) currently on your screen is displayed in title bar of the active window, on the extreme right side. The title bar is the color tinted stripe which says "Client" (or "Debtor").


If you will be sending this Client's Debtors to any of the Credit Bureaus, (Equifax, Trans Union or Experian), it is required that you set the "Type" field in the upper right corner of the screen by selecting one of the choices in the pick list.

These choices should NOT be modified as they represent all the VALID Creditor Classification types that are defined by, and recognized by the Credit Bureaus for reporting in a standard Metro2 file format.

General Figure and Financial Fields Visible

As you complete the basic intake information on the left hand side of the main Client screen, you will note that the Financial Fields on the right hand side of the screen appear greyed out/Read Only. They are blank this way when you do not have any Debtors entered.

tip.gif It is recommended to run the batch process Recalculate Client Totals daily to keep your figures up-to-date on-screen. It is also possible to recalculate an individual Client ad hoc by clicking the Recalc button in the lower right corner.

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Additional Setup Screens And Button Functions

In the lower right corner of the main Client Screen, you will see a bank of buttons. Their purpose and general operation is described as follows:

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Click here when you have completed entering all your Client information to save any new or updated information you have entered.

<< AND >>

The double arrow buttons will quick key you to the next Client forwards and backwards in your Client list.

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Click this button to initiate an individual Client figure recalculation of all financial Fields on the Client screen.

tip.gif It is recommended that you update your Client figures regularly but in particular, before running reports or letters which will draw upon the data in the Client stored figure buckets. This may be done as a batch process through the menu path \ Daily Administration\ Daily Batch Processing\Calculate All Totals\Recalculate Client Totals. Examples of processes that affect financials that require process Recalc are new business entry, mass closeouts, writeback reports used to adjust commissions.

tip.gif If you prefer keyboard navigation to mouse point/click, then observe which letter is underlined when entering menus or needing to make a button choice. The letter in the item title that is underlined is a quick key to enter the menu or screen. Quick key options are not case sensitive. Example - to fast path into the Daily Administration menu from the Main Menu, keyboard "D" or "d".

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Advanced Client Settings

The Client Settings screen contains the many software switches and preference settings that will determine how Collect! manages this Client's data. Having these preferences auto-managed streamlines your operations, optimizing both time efficiency and quality control.

tip.gif The Advanced screen must be completed before you begin entering new Debtors.

Setting entries or updates made to Clients do not retroactively update the Debtors already in the system. Instead of trying to find a mass process or create a custom writeback report after-the-fact, better to make sure you have thoroughly entered all the requisite information for this Client from the outset.

The Advanced Settings Screen looks as follows:

Advanced Client Settings

Before proceeding, it is necessary to have the following areas preset as pertains to the Client you are about to enter so that the information is readily available to the system and usable in this setup where applicable. All of these should be accomplished prior to entry of any Debtors for this Client.

tip.gif Many default Operator IDs, Letters and Contact Plans ship with Collect!. These are SAMPLE only. Some may be usable for your purposes as is OR you can use the samples to assist in creating your own customized items.

tip.gif It is your responsibility to ensure that any letters you send to Debtors or contact plan automations you enact with the system are compliant to legislation and regulations in your region with respect to format, content and actions launched. SAMPLE letters shipped with Collect! or available on the Member Center are SAMPLE only and intended to be rudimentary templates for your own modification(s).

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Getting Started

If you are not already situated on a Client Advanced Settings screen, click the menu path of \Browse\Clients, select an existing demo Client or create a New Client. Click the Advanced button in the lower right corner of the main Client screen.

Be sure to have all your Client requirements available as covered in the Overview section of this topic. Specifically,

  • Details of your contingency terms for commission
  • Requirements for charges, fees, and taxes
  • Remittance Type and Frequency
  • Credit bureau reporting requirements

The Client-specific defaults you select in the Client Settings screen are automatically applied as applicable for every Debtor entered under that Client and all processes which access this Client's data for output of key information.

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Billing, Reporting And Fees

You will notice that the left-most and middle columns of the Client Settings window pertain to details of your contractual agreement with your Client.

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Remittance Options

Billing Period

This identifies which Remittance frequency on which your Client wishes to receive their Invoice/Statement and Checks.It is NOT recommended to leave this field blank. Even if your current Client base is the same cycle, there may be a future point in time where you have Clients with different remittance cycles and have need for reporting purposes to have this field populated in all your Clients.

The default Remit Type in the system is Net. There is no tangible switch to set this preference. It is presumed in the absence of either Combined or Gross being selected.

tip.gif Choose to remit Net if your Client has not stipulated otherwise. This means you deduct your commission right away on the current Invoice/Statement instead of billing your client for your fees and having to wait to be paid by them.

The calculation of the Net Remit is:

Check Sent to Client = Total Paid Agency - (Commissions + Fees due Agency + Taxes + Balances Past Due)

Net remittances use documents called "Statement" and "Check" in your Print menu to create their output when invoked.

warning.gif WARNING: Switching from one type of remittance to the other can produce undesirable results if you have already generated invoices for this Client using the type you are switching from. If your Client is current now, with no outstanding amounts owing, and is always current, this is not a problem. However, if your Client has amounts outstanding, please see below for guidelines on making the change from one type of remittance to the other.

Combined Invoice

Check this box if your Client requires the type of remittance which treats Paid Agency funds as "Net" while treating the Paid Client directs as "Gross". This means all Paid Agency transactions are handled first with the Total Paid Agency amount calculated. From that amount, any commissions/fees/charges/taxes due the Agency will be subtracted and a check will be written for the Net difference. The Client will be invoiced for any commissions/fees/charges/taxes due to the Agency as a result of any Paid Client directs reported in the same billing period.

If you use this setting, you must have a CStatement and a CCheck report in your Print menu to use when generating statements for this Client.

Bill Commission to Debtor

This switch is used if you add your commission to all Debtors' balances as a Collection Charge for this Client.

tip.gif You are responsible for using this switch ONLY if it is permissible by law to apply Collection Charges in your region.

Client is Tax Exempt

With this switch enabled, Collect! will not calculate tax on any commission amounts from monies collected for this Client. This can be overridden at the Debtor or Transaction level.

Remit Gross Funds with Invoice

All funds paid to the Agency are returned to the Client at the end of the billing period and they are billed for any commission/fees/charges/ taxes due to the Agency as calculated on collections both 'To Agency' and 'To Client' direct. The system will create a check for the gross collections recovered to be remitted to the Client.

If you use this setting, you must have a GStatement and a GCheck report in your Print Menu.

This switch becomes nullified if you have checked the 'Combined Invoice' field above.

tip.gif There are times when you will have a Client who is going to want to change their billing type. Since the differences between the types radically depart from each other in terms of how accounting calculations are computed, it is recommended that you request your Client have a zero balance forward before cutting them over to a different billing type. If this is not possible to do, be aware that you will need to make manual adjustments the first time the statements are generated under the new billing type.

Bill Client for Negative To Us

Switch this ON for a Gross Client when you need your statements to reflect amounts owed to you for transactions posted with a NEGATIVE To Us amount, i.e. NSF. By default, Collect! does not bill a Gross Client for a NEGATIVE amount.

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Switching A Client To A Different Remittance Type

If you need to change your method of remitting funds to your Client because they have requested or mandated the change, there are some preliminary considerations to be made before proceeding.

The cleanest way to accomplish such a modification is when you are making a change for a Client who does NOT owe you any money. If there is an existing 30/60/90+ past due amounts for this Client, there will be need to modify figures at the invoice level so that the new cycle will produce figures as expected once switched.

If your Client is adamant about the change and they owe you for any past invoices, request that they bring their account current/up-to-date in order for you to accommodate their request.

If they elect to not do so and require that you accommodate their change request ahead of their account being brought current, then you will be needed to migrate data in the last invoice issued in your Invoices tab before you run your next set of statements.

Artificially massaging figures into different Fields to accommodate a new/different remittance type for any Client is mechanically simple but rather detail complex. What happens as a result of these manipulations will have impact on future remittances. We strongly recommend that you contact Tech Support for assistance. If you elect to attempt the changes on your own, we recommend taking a Snapshot of your database BEFORE any changes are made so that you have rollback capability.

tip.gif Reconstructing Client figures is a considered a billable technical service. It is recommended to consult Technical Services prior to attempting these manipulations to Invoice line items on your own or to contract Technical Services to do the manipulations for you.

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Report To Credit Bureaus

Report Accounts to Bureaus

This switch functions as an indicator that for this Client ONLY, you are permitted to report Debtors to Credit Bureaus as having an open Collection Item with your office.

tip.gif It does NOT function as the trigger to activate accounts for credit reporting when new accounts are entered for this Client.

There are two ways to activate an account for credit reporting:

  1. Manually enter the CBR tab on a Debtor screen and check the "Report to Credit Bureau" box, OR
  2. Via the batch process, "Prepare accounts for reporting to credit bureaus"

tip.gif At all times, Cosigners that you wish to report MUST be manually activated in both the CBR tab AND in the Cosigner window. The batch process activates ONLY the primary Debtor on the account.

For more information on setting up credit reporting, refer to Credit Bureau topics.

Send Client Detail to Bureaus

You must switch ON "Send Client detail to bureaus" if you are reporting as a Collection Agency.

This is for legislative compliance to include the identity of the original creditor with each Debtor that your Agency reports to the Credit Bureau. In the Metro2 credit reporting record layout, this is known as the F1 segment.

If you are the original Creditor and are reporting as first party, you would leave this switch unchecked in the OFF position. You would additionally need to ensure you have checked the " Report as credit grantor" in the menu path "Tools\Credit Reporting\ Credit Bureau Setup".

Original Creditor is in User 2

If your company is a Debt Purchaser AND you do not have the original Creditor name entered in the Client Name field in Collect!, check this switch ON to meet your F1 segment compliance requirement. When you manually data enter OR electronically import new Debtors, this switch relies on the original creditor name being stored in the User 2 field on the main Debtor screen.

Delinquent 31 Days Prior to List

The Credit Bureaus require a delinquency date for all Debtors you will report and they will reject any record which comes in with that field blank.

If your Client is not providing a Delinquency or Last Charged date with the assignments, you may check this switch into the ON position to write a date that is 31 days prior to listing as the Credit Bureau required field when new accounts are being reported.

If this switch is left unchecked in the OFF position, you must include EITHER a delinquency OR last charge date when you input new accounts. If you electronically import new Debtors for this Client, make sure you MAP or SET at least one of the two required Date Fields.

tip.gif For legislative compliance, do NOT use the listing date as the Delinquency or last Charge date when you enter new Debtors.

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Success Rate

On the main Client setup screen, you will notice that there is a greyed out/read-only field labeled "Success Rate" that contains a percentage figure. This is a system-generated liquidation rate and you have control of the equation that calculates this figure. There are software switches in the Advanced screen which offer you three ways to calculate this field. The chosen calculation and results displayed do not impact liquidation percentages calculated elsewhere in reports. It is an internal measure for your company to gauge performance that is meaningful to your Profitability Analysis on a per Client basis.

The three options from which you can select your calculation preferences are:

1. Calculate Using All Accounts: This calculation uses data from all files assigned.

Equation: Gross Paid X 100 / ((All Listed + All Fees) - Adjustments)

  • "All Listed" includes figures from closed accounts

  • "All fees" includes Debtor and Client fees

  • "Adjustments" includes all transaction series types 300's, 400's and 500's, if you are using the stock Transaction Types that ship with Collect!

2. Use Closed Accounts Only: This calculation uses data from MODE CLOSED accounts ONLY. An example of where this calculation might be meaningful is if this Client is a Pre-collect/Cure type portfolio where it isn't until an account is closed that it is considered liquidated, this would be the internal metric to use.

Equation: (All Paid (closed accounts) / All Listed (closed accounts)) X 100

3. Custom Success Rate: If you need your own custom calculation for liquidation rate, click the radio button beside "Custom" and enter the "Report" name you have created and stored in your Print menu that performs the calculation / writeback to the Success Rate field for this Client.

tip.gif You may also use a control file on the Client screen to change the liquidation rate to your custom calculation. This would enable the field to dynamically refresh every time the Client was accessed.

tip.gif If you are not familiar with creating reports and/or control files, you may wish to contract us to provide you with products to meet your needs at the very reasonable rates for custom Technical projects.

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Fixed Fees

These switches govern whether there are any special fee handling requirements for this Client.

Use this switch if you have contractual agreement with your Client to impose a charge on them for each account assigned OR if you are charging the Debtors for a specific fee.

tip.gif You are responsible for ensuring that any fees you charge a Debtor are permitted by law in your region.

No Fixed Fees

This is the default setting that should be selected if there are no special fee handling requirements for this Client.

Charge Fee to Client

When you enter a new Debtor, the system will automatically post a Transaction Type 397 for the amount determined here that will appear on statements as a 'due Agency' charge billed to your Client.

You will not see this fee in the Debtor balance breakdown.

You can see this charge if you click the Principal field on the main Debtor screen and enter the " Financial Details\Fee" Tab.

Charge Fee to Debtor

When you enter a new Debtor, the system will automatically post a Transaction Type 398 for the amount determined here that will appear in the Debtor balance breakdown. You will see it in the "Fee" field on the main Debtor screen. This amount does become included in the Debtor's balance owing.

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Commission And Tax

Commission and tax tabs in the lower portion of the Client Settings screen are used in calculating the contingency amounts due you when your run statements for this Client.

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If your contingency agreement with your Client has hierarchical conditions for what rates are to be applied on what segment of a balance is being paid (i.e. Principal versus Interest verses Fees etc.), you may enter custom Client rate plans with up to four levels of rates on a per Client basis in this tab.

These settings are embedded into each new Debtor you enter into the system for the Client. If there are reasons to do so, the default settings you affix to this Client can be overridden at the Debtor or Transaction level on a per posting basis.


Decision which of the three possible methods for attaching your contingency terms with your Client is the most applicable:

1. Individual, custom rate structure

To assign a flat commission rate for all accounts, enter the commission percentage amount into the field under the label Rate. You do not have to enter anything below this amount if you have only one rate that will be charged.

To differentiate between where the money is being applied with respect to the Debtors owing breakdown (i.e. principal, interest, fees etc.), enter the applicable rate and check the box for the financial type that rate is to apply against. For example:

  • Rate: 25% on Rate 1: Principal
  • Rate: 100% on Rate 2: Interest
  • Rate: 0% on Rate 3: Fees

2. Company-wide flat commission rate

If your company charges all Clients the same flat rate, you can fast path your Client and new Debtor entry by including this flat contingency rate in your Company Details. If entered there, you will see the Rate field populate automatically for every Client and Debtor entered into the system, reducing the number of keystrokes required to set them up.

3. Rate Plan

If you wish to define your commission structures in rate plans that allow considerable fine tuning for contingencies on the basis of assigned balance, remaining balance, age of account, paid to date etc., you can set up such terms in the menu path "System\ Financial Settings\ Commission Rate Plan" then select the code for that plan using the pick list on this field.

tip.gif It is recommended to use a Rate Plan as defined by setup outside of the Client screen when there are more than two rates to be applied.

tip.gif If you are using method #1 or #3 above, it is important to NOT input both a rate plan and a manual commission structure in the Fee tab on the same Client. Leave the Rate plan field blank if you are not using a plan.

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The rules for setting up tax percentages follow the same logic as discussed above for Commission. You have three methods for how you want to affix a tax schedule:

  1. company-wide in Company Details
  2. on each Client separately
  3. at the Debtor payment level on a per transaction basis

In some regions, taxes may not be applicable and should be left blank. In other regions, you may have different tax percentage rates based on where the Debtor lives.

tip.gif It is each Agency's responsibility to ensure that they are compliantly charging and remitting taxes to governing bodies in their region as per the laws of their areas in which they do business.

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Currency And Statement Currency

These Fields are only visible if you selected to turn ON the "Multi- Currency" switch in the "System\Preferences\Company Details"screen. If that switch is turned OFF, neither of these two fields are visible in the Advanced Client setup screen.

At present, both serve informational display purposes only. The default is "System Default" for both.

What the Multi-Currency switch in Company Details does presently do if you have it turned ON, is it will auto-print North American "$" signs before monetary Fields printed in reports and letters. The dollar sign must be manually embedded if the "Multi-Currency" switch in Company Details is turned OFF.

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Sales ID

If your Company tracks revenue by Inside Sales Rep, this field is where you will enter the salesperson's Operator ID for tracking purposes. House Clients can be identified by using the owner's ID or HSE as the salesperson.

This field may remain blank (or be used for alternate tracking meaningful to your company) if you do not utilize inhouse sales staff.

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Operator ID

If all new accounts are initially assigned to any of the following you may wish to enter that ID here to save steps when new accounts are entered:

If there is an Operator ID on the Client, all new listings will be assigned to that Operator when you enter them manually or via import.

tip.gif Operator ID settings embedded by the Client when new accounts are listed may be overridden by BOTH selection of a different ID at time of manual or import entry.

It is not mandatory to input anything into this field if you utilize Account Toss batch processing to distribute your new accounts to multiple collectors.

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Contact Plan For New Accounts

It is not mandatory that a Contact Plan be run on new assignments. However, if you wish to batch process a series of perfunctory initialization steps, it is helpful to create a NEW Contact Plan that does the minimum number of housekeeping steps. Example:

  • Set Mode to Active
  • Set Status to NEW
  • Queues up your first dunning letter
  • Inserts a Review or Phone contact so that the account will appear in a collector's WIP list.

tip.gif If you enter accounts either manually or by electronic import and do not insert a Review/Phone contact on the account, then you are creating Orphaned Accounts which are on desks but NEVER appear in anybody's WIP list. ALL accounts expected to appear in a WIP list MUST have an In Progress contact event in one of the default types being Review, Phone, Promise or Other.

tip.gif It is your responsibility to ensure that any letters you send to Debtors or Contact Plans you enact with the system are compliant to legislation and regulations in your region with respect to format, content and actions launched. SAMPLE letters shipped with Collect! or available on the Member Center are SAMPLE only and intended to be modified by each site before usage.

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Debtor Sort Order

This switch determines how accounts with payments will be presesnted on Client Statements. Some Creditors have a preference which they require their agencies adhere to. If your Client wants alphabetic sorting on their statements, click the radio button beside "Debtor Name". If your Client wants their statements to be numerically sorted by their own account number, click the radio button beside "Debtor Account".

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Client Tabs - Description, Purpose And Use

All multi-part screens in Collect! with a Tab section will evidence a visual signal indicating whether there is, or is not, any data contained inside that tab. A Grey tab contains no data. A Yellow tab means there is data inside. A convenient way to train staff to watch for this is to suggest if the Tab 'light' is ON, then something is in there that can be viewed.

Debtors Tab

The left-most tab is labeled 'Debtors'. This is where you can most directly access all Open, Closed and Archived Debtors for any given Client: . There are four key ways that this tab is time-saving for staff in areas of Clerical/Accounting, Administration, Client Services, Sales and Operational/Project Management:

  1. It is possible to manually data enter new business for the Client from the Debtor Tab. The Fields pertaining to Client Name and Client Number in your system will be auto-filled, saving your entry operator the redundant time of repeatedly entering the Client detail with each piece of new business.
  2. It is the fastest way to create ad hoc batch letters for Debtors belonging ONLY to a certain Client or run reports that will query the Debtor File to gather data for a specific Client.
  3. It is the fastest way to run Contact Plans and Batch Processes (such as Collector desk reshuffles, etc) that pertain only to Debtors under a specific Client number.
  4. It is also the most convenient way for your Sales/Client Services team to access Debtor accounts when Clients call in to request or provide info about one of their accounts.

Invoices Tab

This tab contains the invoice/statement history of the Client. The invoice/statement screens display all the line items from each remittance as well as the 30/60/90 Accounts Receivable balance forward(s) which the Client may have with your office. From this tab, you are able to reprint a specific statement for a Client, if needed.

You can adjust your List View options to add the 30/60/90 Fields so that from a Browse List of Invoice/Statements, you are able to see at a glance if your Client owes you any money and the age of that Receivable. To do this, click into the tab so that you have a scrollable list showing you have entered the sub-menu Invoices tab. Then Right click in the list column header line to obtain the popup that prompts you to do any of Edit/Move/Insert/Remove/Restore Default.

The option to enable invoice #s to appear on your remittances on a per Client basis is controlled from the invoice screens contained in this tab. This latter is a 3-step process discussed in detail under "How to create invoice numbers for statements" in " Month End" topics.

If you are setting up a new Client and enter the Invoice tab before any Statements have ever been generated, you will be prompted to as to whether you want to create a new Invoice if none exists. Click "NO". The only place you can create/generate a Statement for a Client is from the Month End menu, " Generate Statements" option.

Payments Tab

This is your historical listing of all Client payments, Client reversals/charges and where you can post new Client transactions.

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How To Post Client Payments / Receivables

The Month End process creates your Remittance Invoice/Statements and Checks for your Clients. Irrespective of billing types Net/Gross/Combined, there will be Invoices where your Client owes your company for services/ costs/taxes. The Month End Invoice will contain a dialog line "Please remit your check to Agency for...." and state the amount which you are owed.

When your Client sends you the check for the Balance Due for that remittance period, you will have a Client Payment that needs to be applied in the system to offset their Account Receivable on your books.

How to enter that Payment is as follows:

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Payment Screen

Select the Payments tab in the lower portion of the Client screen. This will display the Payment window. If you have never entered a payment for this Client before, it will tell tell you there are no payments and ask if you want to create a new one. The screen stores the historical transaction history of all payments the Client has sent you. If there are payments for this Client already in the system, you will get a display which looks like the transaction history on a Debtor file which has financial history.

When you open a New Client Payment transaction window, you are presented with a very simple input screen.

Client Payment Screen

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Enter the date you received the remittance from your Client or the date you are applying a charge to your Client.

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Client Name

If you are on a Client screen, this will auto-fill with the Client Name on record. If you are in a Browse list of Client payments, the Name field will be blank but offer you a dropdown arrow to select the target Client from the pick list of Clients.

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This is where you enter a meaningful memo line to identify the association of what the money was remitted for. Example: "Payment for Sept 2013 Invoice".

Since this same screen would be used to charge-back to a Client for an amount that is not associated with a specific Debtor, your Description line could also be for a scenario such as "Charge-back for Jan Invoice check accidentally stale-dated Jan 2013"

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Enter the amount of the remittance payment or charge to the Client.

Ensure you are correctly signing your amounts:

  • Positive amount reflects a payment received and reduces the Client's account receivable with your company.
  • Negative amount reflects a reversal and adds to the Client's account receivable with your company.

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Click OK to confirm acceptance and finalize the transaction in the Client's Payment History.

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Accessing Client Payments

You can navigate to Client Payments by four separate methods, provided your Operator ID Access Rights permits you into all of the areas. User level access rights is the reason why we have multiple paths to the same information pool: not all users who require access have the same menu permissions or displays.

The following are the paths to access Client Payments:

  1. From the menu bar at the top of screen, click Browse and you will be presented with a drop-down menu. Select Payments. This will provide a listing of all Client payment transactions. In this list, it is possible to View, Delete, Edit and enter New Client transactions.
  2. From the menu bar at the top of the screen, click Browse to and you will be presented with a drop-down menu. Select Daysheets. Select a date of interest from the Daysheet calendar and open the display.

    Daysheet, Individual Calendar Day

    The Payments button below the Transaction button contains all Client transactions received and posted from ALL Clients that day.

  3. From the Main Menu, click Daily Administration to display the Daily Administration menu. Click Payments and Charges, then in the next menu popup, select Client Payments and Charges. This navigates to the same Browse Client transaction list as in #1 above.
  4. If you need to view/edit/delete or enter a new Client transaction for a single Client only, you can lookup the target Client from your Browse Clients list, select it and enter into the Payments tab on that single Client's screen.

Notes Tab

This tab is a free-form note area where you can copy/ paste email correspondence to/from the Client as well as keep a comprehensive log of any information pertaining to individual Clients. Your Sales Personnel and Client Services Reps can store their contact notes from Client conversations in this tab.

Contacts Tab

If you have the Client Management option enabled with your Collect! software license, you will see a "Contacts" tab. This functions like the Contact tab on the Debtor screen, and pertains to Client issues. In this tab you can schedule Client mailings/emailings, reviews to CSRs who have follow-up calls they want to make etc. Review and Phone events would create a working WIP list and appear for the Operator for whom the the contact event was assigned to. In this way, your staff in any of Admin/Accounting/Client Services/Sales can use Collect! to schedule Client specific tasks within the software without having to rely on external calendars to prompt them.

This tab functions for Clients like the Contact tab does on Debtor accounts. If your sales or CSR staff want to create a WIP list for themselves regarding Clients, they can enter Review or Phone Contacts on the Clients for whom they have reason to follow up.

This type of queuing can also be used for Client balance due follow-up calls.

Letter/Report contacts can also be scheduled in this tab. Example, if a Client requires a Client Status Report every month, you can set up a repeating contact to automatically queue up this report every month and have it created through Batch Processing, Schedule Batch Letters for Clients whenever you are ready to print them after each month end.

Attachments Tab

Like Contacts, this tab appears if you have the Client Management option enabled in your software license.

This tab functions the same as it does on Debtor accounts. You may use the free-form entry Fields in whatever manner you choose and the tab provides a place to affix Client correspondence or documents received that need to be accessible on the Client's file history with your company.

You can customize the contents of this tab to suit your needs. Unlimited Attachment entries categorized by user defined Class, with or without the sub-category Type can be created.

If you wish to make a global change to an Attachment field label, meaning a designated field will be renamed for all Attachment entries, then mouse into the field of interest and Right click. You will get a popup asking you to select what you want to do. Click on "Properties" to gain entry.

A more advanced utilization of this feature is for the field name labels to be contingent on a specific Class, meaning the same field can be used for different purposes depending on a logic condition such as Class is "Contract" or Class is "Correspondence". This is accomplished by creating a script/ control file which defines what field Alias names are displayed as a function of what Class of Attachment is selected.

Depending on what you need, you may find a script/control file that is very close to your need on the Member Center which you can download and install. Alternatively, if you would like Tech Support to create a custom script/control file for you, contact us for pricing.

tip.gif Keep your Alias label names short enough to fit in the physical screen space allotted for that field to avoid cut off portions of word(s) and congested visuals presented to your staff. Cluttered screens are hard on the eyes and make it difficult to locate the information at-a-glance.

To make additions and customizations to the Class and/or Type pick-lists, refer to " How To Use Pick Lists" for more detailed instructions.

tip.gif If you put a url in the File field, the system will call your web browser and take you directly to the website when you click on the 'File Folder' icon (that you'd normally use to Open an attached file) at the end of the File Name line.

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See Also

- Client Topics

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