TCN Download Report

Use the TCN Download Report form to enter the settings for processing results from your call campaigns. You can select a particular Task to process. Collect! enables you to search for all Task IDs within a given Date Range.

You can select the import routine that you wish to use for processing the results.

TCN Download Report

If you enter invalid data in any of the fields, Collect! will prompt you to correct the information.

Invalid Information Entered

TCN Campaign processing requires that you have set up an account with TCN and that you have entered the appropriate settings in the TCN Setup form in Collect!.

TCN Setup

TCN Service is an add-on extension module enabled in CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature.

Please refer to Help topic, Processing Results from Call Campaigns for detailed steps for using Collect!'s batch processing to process results from your call campaigns.

Task ID

This field displays the call campaign that you are about to process. You can press the SELECT TASK ID button to generate a list of all call campaigns available for processing.

Select Task ID

When you select the SELECT TASK ID button, Collect! sends the Start and End Date settings to the TCN site to search for all call campaigns available for processing. The results are displayed in a list that you can use to pick the campaign that you want to process.

List of Campaign Tasks for Processing

Start Date

Select the Start Date for your Date Range. Collect! will send this as the earliest date to use when searching for campaign tasks to process.

End Date

Select the End Date for your Date Range. Collect! will send this as the latest date to use when searching for campaign tasks to process.

Template Number

This pick list is generated from the choices available for you from the TCN site. Collect! has several default templates that match the TCN import routines shipped in Collect!.

You can create your own templates at the TCN site but please be aware that you will also need to create an import routine in Collect! that matches your custom TCN template.

Import Routine

Select the import map that you wish to use for processing this campaign task.

TCN Download Report - Contact creates a completed Phone Contact for each result.

TCN Download Report - Notes writes the result of each call to the Debtor's Notes and does not create a Contact.

TCN Call Report with Call ID must be used when TCN is recording the calls in your campaign and sending you WAV files.

For details about calls recorded during your campaign, please refer to Help topic, TCN Recorded Calls.

Help

Select this button for help on the TCN Download Report form and links to related topics.

Back

Select this to return to the previous form. You can then alter your settings or choose to close the batch processing procedure without running a batch.

When you are satisfied with your settings, select the NEXT button to process your TCN campaign results.

Summary

The TCN Download Report function processes results from your call campaign. All settings are entered for the Task ID that you wish to process. You can query on a Date Range to select the Task ID for processing and select the import routine that you wish to use. If you do not use the defaults, you must ensure that the TCN template and your Collect! import match. Please refer to Help topic, Customizing TCN for details.

All fields on this form must be filled with valid data. If you enter invalid data in any of the fields, Collect! will prompt you to correct the information.

TCN Campaign processing requires that you have set up an account with TCN and that you have entered the appropriate settings in the TCN Setup form in Collect!.