TCN Setup

The TCN Setup form is used to store the connection details for your TCN call campaigns. Collect! uses these settings for connecting automatically to the TCN web site whenever you process a TCN campaign. You can also set a default number of days here to use when retrieving campaign results from TCN.

TCN Setup

If you are receiving Recorded Call WAV files from TCN Broadcasting, as part of your agreement with them, you can set a global path in the TCN Setup form. This enables you to store all your WAV files in one folder. Then you can open them from the Phone contact that Collect! creates when you process your call campaigns.

TCN Service requires that you have set up an account with TCN and have acquired your Username and Password to enter into Collect! in the TCN Setup form.

TCN Service is an add-on extension module enabled in CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature.

Default reporting formats are provided with Collect! but you can customize them or select your own reporting formats when setting up with TCN.

Hostname

This is the URL provided to you by TCN for connecting to their web site to process your TCN campaigns.

Example:

Hostname: www.tcnp3.com

Username

This is the Username provided to you by TCN. This will be used for all broadcasts and imports performed through Collect!'s TCN batch process.

Example:

Username: yourTCNusername

Password

This is the Password provided to you by TCN. This will be used for all broadcasts and imports performed through Collect!'s TCN batch process.

Example:

Password: YourTCNpassword

Timezone

Select a Time Zone from the pick list for Collect! to use as a default whenever you schedule call campaigns. You can modify this as needed when you run the TCN Schedule Calls process.

Quick View Days

Enter a default number of days to use when you want to process campaign results. Collect! will use this number to calculate a default value for the TCN Download Report Start Date and End Date values.

For example, putting a 10 in this field will display a date range of 05/09/2009 - 05/19/2009 for the Start and End when you bring up the TCN Download Report form. You can adjust the dates as needed when the form is displayed.

Recorded Call Path

Enter the location where you will be saving your WAV files forTCN recorded calls. Collect! will look here for the WAV file when you open the Phone contact created during call campaign processing.

Example:

\\servername\sharedrive\wavs

For details about calls recorded during your campaign, please refer to Help topic, TCN Recorded Calls.

Enable Debug Logging

Switch this ON to log your TCN transactions for debugging purposes. This switch should be left OFF for your normal day to day batch processing of TCN campaigns.

Information which is logged via "Enable debug logging" will be logged in the "Debug" section of the Collect! Application Log.

Help

Select this button for help on the TCN Setup form and links to related topics.

OK

Select this button to save your settings and close the TCN Setup form.

See Also

- TCN Service Topics