How To Auto Dial
There are two ways to automatically dial phone numbers
from your Collect! program. One is the Auto Dialer and
the other is Predictive Dialer.
The AUTO DIALER is simply a tool to automate the
dialing of a phone number so that the operator does not have to
dial the number manually. Predictive dialers are expensive
automation packages that can repeatedly dial lists of numbers
until a connection is made. The AUTO DIALER feature should
not be confused with the PREDICTIVE DIALER feature.
Double-click your mouse on a phone number and the built-in
Auto Dialer dials the number for you. You can dial in the
background, leaving you free to continue working while
waiting for the phone.
Select a phone contact from your WIP list and the auto
dialer can automatically start dialing.
It's quick and easy!
Switch ON "Automatically display dialer" in the
WIP Options to start dialing automatically when you
select a Phone type contact from your WIP List.
The Auto dialer can be controlled by pulling down the
Tools menu and choosing Dial a Number, or by
double-clicking or pressing F2 on a phone number field.
When the dialer starts, it picks up the phone line, waits a
moment to get a dial tone, and then dials the number
you chose. Pick up your handset to gain control of the phone line.
If you want to hang up without picking up your handset,
double-click the phone number field again, or pull
down the Tools menu and choose Hang Up Phone.
Phone number fields are indicated with a small Up
arrow at the end of the field.
Setting Up The Auto Dialer
Setup may require your technician. It is important that you
supply him with all the necessary information needed. Please
refer to How To Setup Auto Dialer.
Please ensure that you have installed the Phone Dialer
that is part of your operating system software. Check that this
feature is functioning outside of Collect! If it is not installed or
does not work, it will not work in Collect! either.
Collect! can also communicate with the
Softphone of your choice, provided your O/S is configured
already to handle the softphone communication protocol
you specify. Please refer to Help topic, Softphone for
Predictive dialers maximize operator on-call time by
automatically popping accounts on the operator screens
as calls are connected by the dialer.
Collect! easily links with predictive dialers. Each dialer
system has its own way of doing things, so Collect! offers
two standard ways of linking with the dialers.
We are aware of links with Noble Systems, CT Center and
EIS dialer systems. Please contact your dialer vendor for
information about linking to third party software, or have
your dialer vendor communicate with our technical staff.
- Auto Dialer Basics - Introduction/Accessing
- Auto Dialer Preferences
- How To Setup Auto Dialer