Softphone

You can use a softphone for your Collect! auto dialed calls. This requires that your operating system is set up to handle the softphone protocol of your choice. This feature also enables UDP protocol dialing as described in this topic.

The Device and Modem Control Strings are not used in the Windows dialer functions. For Windows 2000/2003/XP Pro and newer, we use the TAPI32 interface. To configure your TAPI interface use Control Panel.

Collect! can communicate with the Softphone of your choice, provided your O/S is configured already to handle the softphone communication protocol you specify. Non-TAPI systems can also use Auto Dialer.

To Use Softphone In Collect!

This option is set at the Operator level in the Operator Detail form.

1. Open the Operator form for the Operator you want to set and select the DETAIL tab.

2. Switch ON "Use softphone for dialer."

3. In the "Note 2" field, enter the prefix for the protocol you want Collect! to use for your auto dialed calls. For example, "sip:"

Softphone Settings in Operator Detail

Once you have enabled these settings, all use of the dialing features will be sent to the program registered with your O/S as the default protocol handler for softphone calls.

Non-TAPI Dialer Systems

Collect! generally integrates through a TAPI interface, or through a SIP Soft Phone. Presently, Collect! can also redirect through UDP protocol to a non-tapi dialing system.

If you wish to use a third party dialing system that is non-TAPI, please get in touch with Comtech Systems. We can create custom dialer plug-ins to integrate with other dialing systems.

Udp Protocol Dialing

With the simple addition of a few configuration details, Collect! can integrate with UDP Protocol dialing systems. This has been implemented to work with third party dialing systems as per our clients' specifications.

*** This is an ADVANCED feature requiring the technical expertise of your dialer provider for implementation and testing.

Udp Redirect Syntax

The UDP dial string is constructed in the following way:

UDP/:[ipaddress]:[port];[extension]#authcode (optional)

UDP/: This static string starts the setup.

[ipaddress]: This is the IP Address of the dialer. *** MUST be followed by a colon.

[port]: This is the Port the dialer's IP Address is listening on. *** MUST be followed by a colon.

[extension] This is the Operator's Phone Extension.

#authcode This static string is an optional command to add ClientNumber[4]DebtorNumber[8] to the UDP dial string.

Udp Redirect Setup

1. In the Operator Detail form, switch ON "Use softphone for dialer."

2. In the Note 2 field, enter the command string in the following format.

UDP:/ipaddress:port:extension

Example:

UDP:/192.168.2.122:1544:452

When the user clicks a phone number, Collect! will send "extension,number" to the ipaddress and port via UDP protocol.

UDP Redirect Setup

Example of Resulting String Sent:

452,5551237777

This requires that your dialing system is able to read the dialing string that Collect! submits. This may require custom programming for implementation. Please get in touch with Comtech Systems if you have questions or requests for integration with third party dialing systems.

Authorization Code For Udp String

Collect! enables you to send an "Auth Code" with your UDP string by using the command #authcode. This is an optional parameter in the UDP string configuration required for security with some systems.

By default, the #authcode command will send FOUR digits of the Client Number followed immediately by EIGHT digits of the Debtor File Number. The resulting Authorization Code is always TWELVE digits.

In the Note 2 field, enter the command string in the following format.

UDP:/ipaddress:port:extension#authcode

Example:

UDP:/192.168.2.122:1544:452#authcode

When the user clicks a phone number, Collect! will send "extension,number,ClientNumber[4]DebtorNumber[8]" to the ipaddress and port via UDP protocol.

UDP Redirect Setup with Authorization Code

Example of Resulting String Sent:

452,5551237777,123412345678

Auth Code Format

When Collect! sees the parameter #authcode it pulls ClientNumber[4]DebtorNumber[8] and adds them to the UDP string. "Auth Code" is always TWELVE digits.

1. Client Number: LAST FOUR digits.

2. Debtor Number: LAST EIGHT digits.

3. Insert LEADING ZEROES if needed.

Example:

Client # 24
Debtor File # 4585
Collector Extension 109
Dialing phone number 716-698-3877

Resulting UDP string:

109,7166983877,002400004585

If the Operator dials from an area in Collect! where the Client Number and/or Debtor Number are not applicable, the #authcode command is ignored.

Resulting UDP string:

109,7166983877

Summary

Collect!'s Softphone feature extends Collect's auto dialing capabilities, enabling you to use SIP or UDP protocol for integrating with many external auto dialing solutions. Additionally, an Authorization Code may be added to the UDP dial string, enhancing security, if needed.

If you wish to use a different third party dialing system that is non-TAPI, please get in touch with Comtech Systems if you would like us to create a custom dialer plug-in to integrate with your dialing system.

See Also

- Auto Dialer