ACH Payments Setup

WARNING: This document applies to the legacy payment processing module. For the current payment processing module, please go to Payment Processing Setup.

The ACH Payments Setup window is where you enter the details for your ACH payment preferences and login credentials to the ACH Gateway.

To access the setup screen, your menu path is "System\Preferences\Payment Processing Setup\ACH Payments Setup".

Payment Processing ACH Password

Per Session ACH Logins

You can set up different user accounts at the Payment Provider if you need to set different transaction limits for your collectors. For example, if entry level collectors are not to be permitted to set up an ACH payment amount higher than $500, then this can be controlled at the Payment Provider login level. Advise your Payment Provider Representative of your requirements in this regard when you set up your account with so that you have enough logins to meet your needs.

If you use multiple signons with the module, you will need to run a batch Reconcile ACH History for EACH login, SEPARATELY, that your company uses.

Server

This is where you enter the url (web address) of the ACH Gateway.

https://www.achnow.us/achnowwebservice/achnowservice.asmx?WSDL

Userid

Enter your assigned UserID.

Password

Enter your assigned Password.

Last Reconcile Date

This is the last date that Reconcile ACH History was run successfully. If you have never run "Reconcile ACH History," enter today's date. Future reconcile attempts will query transactions between this date and the day that they are run, inclusively.

Collect! updates this field automatically when you complete your reconciles successfully. Except for a new module initialization, there is not an occasion you shouldn't have enter/modify the date you see in this field.

New module initializations should enter the date immediately BEFORE the actual date you start to use the module/start entering payments.

WARNING: If the last reconcile date is more than 7 days into the past, Collect! will prompt you during the reconciliation process to confirm that you want to proceed. If you run the task via the Task Scheduler, Collect! will not run the reconciliation and will put an entry in the Application Log that the task failed.

Payment

Select the Transaction Type that you want Collect! to use for your ACH payments. This Transaction Type must already exist in your list of Transaction Types and it must be set up as a Financial Type "Payment". You may wish to use the shipping default transaction type 107.

Payment Reversal

Select the Transaction Type that you want Collect! to use for transactions created to offset previously posted payments when they are returned as NSF. This Transaction Type must already exist in your list of Transaction Types and it must be a Financial Type "Payment". You may wish to use the shipping default transaction type 105.

NSF Charge

Select the Transaction Type that you want Collect! to use for transactions created to charge an NSF fee to the Debtor's account when a payment reversal is posted. This Transaction Type must already exist in your list of Transaction Types and it should be a Financial Type "Fee". You may wish the shipping default transaction type 301.

Leave this field blank if you do not want to charge an NSF fee for transactions returned NSF.

Convenience Fees

Collect! enables you to add a convenience fee to the ACH transaction you are processing. This is a default setting that may be overridden on an individual basis.

To charge convenience fees, it is each site's responsibility to ensure that they are allowed to do this in your jurisdiction and according to your agreement with your Clients. If your company is going to be charging convenience fees to debtors for ACH payments, in addition to enabling the feature in the ACH Setup window, you do need to enable an indicator in each client Advanced Settings screen in order to enable the fees for that specific client.

Click the Advanced button in the lower right corner of the client screen and you will see a screen as follows, and the "ACH convenience fees" switch is shown in the red box.

Client Settings screen

If you have a large client base which practicality would preclude manually updating this switch for ALL clients (or a large tagged list), contact Technical Services for assistance with a write back to enable a volume of clients in mass for this switch.

Enable

Click to switch this ON with a check mark if you want to allow the addition of a Convenience Fee when processing ACH payments. You must also select a Transaction Type to use for the fee.

If you switch this ON, you must also switch ON the "ACH convenience fees" located in the Advanced Client Settings screen in your client setup screens. Contact our office if you have a volume of clients to turn on for assistance with a handy bulk write back report to do them all at once.

Fee

Select the Transaction Type that you want Collect! to use for your ACH Convenience Fee. This Transaction Code must already exist in your list of Transaction Types and it must be a Financial Type "Fee" with the fee amount entered. You may wish to use the shipping default transaction type 307.

Fee Reversal

Select the Transaction Type that you want Collect! to use to offset previously posted fees when a payment reversal is posted. This Transaction Type must already exist in your list of Transaction types and it must be a Financial Type "Fee" with the fee amount entered. You may wish to use the shipping default transaction type 305.

Run Plan On Recurring

Whenever a recurring plan is setup, this plan will run automatically.

NSF Cancels Recurring Payments

Switch this ON with a check mark to tell Collect! to remove any future dated "Payment" type transactions from the Debtor's account when any recurring ACH payments are returned NSF.

If you have enabled EFT notification, then any pending EFT notification letters will also be deleted.

Enable Verbose Logging

Click to switch this ON with a check mark to enable verbose message logging to the Application Log for troubleshooting your ACH payment processes.

It is recommended to enable logging on a new install of the module so that any system-to-system handshaking issues are detailed in the Application Log and available to the Comtech and Payment Provider technicians. Both sides will be able to more readily identify and solve any issues which may arise if the Log information is available.

Posted Date Blank On Recurring

This switch provides the preference option to either have the interface (a) write the date the arrangement was set up into the the Posted Date OR (b) leave the Posted Date blank for each transaction written into the transaction tab for a Recurring ACH arrangement.

If you leave the switch unchecked, it will use the date the arrangement was set up. If you use this preference, you should also see Company Details, "Statement uses payment date" preference switch to decision how your system will select which transaction date range to include on your client Remittance Statements: (i) the Payment Date range or the (ii) Posted Date range. If you do not check this Company Detail switch ON when leaving this ACH Setup switch OFF, then a consequence would be inclusion of ACH payments that have not taken place yet and showing up on a single month's client Statement/Invoice.

If you check this switch ON, then your Recurring ACH arrangements will be written to the Transaction Tab with the applicable Payment Dates and Posted Dates will remain blank until the payment is finalized/processed via Reconcile ACH History. At that time, the blank Posted Date field will be updated to be the actual Posted Date. If you use this preference, and all your transactions of any type contain an actual Posted Date, then you would also want to leave the Company Detail switch for "Statement uses payment date" switched OFF (unchecked).

Disable EFT Confirmation Review

Click this ON with a check mark to stop Collect! from creating the review contact that is dated 2 days before the payment is due with the description of "Confirm EFT plan authorization."

Set No Autodelete For Contacts

Click this ON with a check mark to enable Collect! to check the 'Do not autodelete' box on all contacts created for recurring payments.

Single Fee Transaction

Switch this ON with a check mark if you want to only post one fee transaction for the fee amount. The payment will reflect the full amount of the payment.

Switch this OFF if you want the system to post the fee transaction, the a payment to fee, then the payment transaction separately with payment amount less the fee.

Use Grp Owing For Final Payment

When setting up the post-date transactions, if the running balance for the Owing gets below the payment amount, Collect! will adjust the final payment down to match the payment amount.

Click this ON with a check mark to have Collect! use the Group Owing instead of the Debtor's owing.

OK

Select OK to close the ACH Payments Setup screen.

Help

Click the HELP button to be auto-navigated to our webpage, Help Documents, for more info on ACH Payments and related topics.