Credit Card Setup

WARNING: This document applies to the legacy payment processing module. For the current payment processing module, please go to Payment Processing Setup.

The Credit Card Setup window is where you enter the details for your credit card payment preferences and login credentials to the Credit Card Gateway.

To access the setup screen, your menu path is "System\Preferences\Payment Processing Setup\Credit Card Setup".

Credit Card Setup

Server

This is where you enter the url (web address) of the Payment Provider Credit Card Gateway.

Customers using Payment Processing Partners: Contact Support to setup the integration.

USA ePay customers:
https://usaepay.com/soap/gate/4DECDB2A

Userid

Enter your UserID assigned to you by the Payment Provider. It is typically a random series of letters and numbers about 25 digits long.

Password

Enter your password assigned to you by the Payment Provider. It is typically numeric.

A globally set UserID and password will be presented to high level users (1, 10 & 99) much like a 'Remember Me' login presents anywhere else - it will be auto-filled. If there are no changes to the info, these users need only click OK to proceed to the next screen. All other user levels will not see or be presented with the signon popup once it has been globally configured.

Last Reconcile Date

This is the last date that "Reconcile Credit Card History" was run successfully. If you have never run "Reconcile Credit Card History," enter today's date.

The Last Reconcile Date should NOT be manually manipulated once you are actively using your interface and you have started running "Reconcile Credit Card History" batch processes.

WARNING: If the last reconcile date is more than 7 days into the past, Collect! will prompt you during the reconciliation process to confirm that you want to proceed. If you run the task via the Task Scheduler, Collect! will not run the reconciliation and will put an entry in the Application Log that the task failed.

Payment Transaction Type

Select the Transaction Type that you want to use for your credit card payments. This Transaction Type must already exist in your list of Transaction Types and it must be a Financial Type "Payment".

Declined Type

When payments are returned as Declined, you can elect to have the system post a transaction.

If this field is blank, no transaction will be posted. You can check the CREATE REVIEW FOR DECLINES box below as an alternative.

Select the Transaction Type that you want to use for your credit card declines. This Transaction Type must already exist in your list of Transaction Types. We do not recommend using one that has a Financial Type "Payment" as that will affect the Payment date field on the Debtor form.

Convenience Fees

You are able to select the preference to allow or disallow the charging of convenience fees in general. You must also select on a per Client basis in the Client Advanced Setting screen which of your clients will allow the convenience to be charged to its debtors.

To charge convenience fees, it is every site's individual responsibility to ensure you are lawfully able to charge these fees in your your region and as per your clients' individual wishes in this regard. If your company is going to be charging convenience fees to debtors for Credit Card payments, in addition to enabling the feature in the Credit Card Setup window, you do need to enable an indicator in each client Advanced Settings screen in order to enable the fees for that specific client.

Click the Advanced button in the lower right corner of the client screen and you will see a screen as follows, and the "Credit Card convenience fees" switch is shown in the red box.

Client Settings screen

If you have a large client base which practicality would preclude manually updating this switch for ALL clients (or a large tagged list), contact Technical Services for assistance with a write back to enable a volume of clients in mass for this switch.

Enable Convenience Fees

Switch this ON with a check mark if you want to allow the addition of a Convenience Fee when processing credit card payments. You must also select a Transaction Type to use for the fee.

If you switch this ON, then any Clients whose Debtors may be charged this fee must also have the "Credit card convenience fees" switch enabled in their Client Advanced Settings screens.

Single Fee Transaction

Switch this ON with a check mark if you want to only post one fee transaction for the fee amount. The payment will reflect the full amount of the payment.

Switch this OFF if you want the system to post the fee transaction, the a payment to fee, then the payment transaction separately with payment amount less the fee.

Fee Transaction Type

Choose the Transaction Type that you want to use for credit card Convenience Fees. This Transaction Type must already exist in your list of Transaction types and it must be a "Fee" type with the fee amount or percentage to use entered.

If you have switched ON "Enable" for convenience fees, then you must select a Transaction Type to use for applying the fee.

Declined Recurring Cancels Plan

Click this ON with a check mark to set your preference that any declined card is to cancel the payment plan on the account. The end-user is responsible for ensuring any arrangements stored on the source Payment Provider Gateway are completely deleted at the source if this is the action intended. The Collect! module functions to disassociate its own automations when triggered by a declined card.

The built-in functionality will automatically mark your Promise Contact as Stopped, change your Due Date in the Review Contact marking the end of the original terms to be the same as the delete date and also delete any remaining CC Notification letters scheduled.

Auto Reconcile

Click this ON with a check mark to automatically reconcile a debtor when a credit card payment is posted on it. Each time a credit card payment is posted, Collect! will contact the Payment Provider to see if there are any other payments that are missing.

Enable Verbose Logging

Click this ON with a check mark to enable verbose message logging to the Application Log for troubleshooting your credit card payment processes.

It is recommended to enabled this switch so that Technicians have all information available if any assistance is required with any interface issues.

Disable EFT Confirmation Review

Click this ON with a check mark to stop Collect! from creating the review contact that is dated 2 days before the payment is due with the description of "Confirm EFT plan authorization."

Set No Autodelete For Contacts

Click this ON with a check mark to enable Collect! to check the 'Do not autodelete' box on all contacts created for recurring payments.

Create Review For Declines

Click this ON with a check mark to have Collect! create a review contact when a declined payment is posted to an account.

Use Grp Owing For Final Payment

When the second to last payment of a Recurring Payment Plan is processed, Collect! will adjust the final payment down if the remaining owing is less than the payment amount.

Click this ON with a check mark to have Collect! use the Group Owing instead of the Debtor's owing.

If this box is checked, when the account with the payment plan reaches $0.00, the Letter and Review Contacts will move to the next account in the group with the highest balance. If you have Manage Group Promises enabled on the Account Matching Settings, then the Promise Contact will also move to the same account.

The payment arrangement with the gateway will still process on the same account. We recommend that you download and enable a contact plan from the Member Center that reverses the payment and posts it to another group member.

Run Plan On Recurring

Whenever a recurring plan is setup, this plan will run automatically.

OK

Select OK to close the Credit Card Setup window.

Help

Select the HELP button for help on Credit Card Setup and related topics.