TCN Select Function

Collect! enables you to perform TCN processing to schedule new call campaigns and to download results from previous campaigns. Select the TCN function you would like to perform.

When you select one of the available functions, Collect! will display the setup form for that process so that you can enter the details for processing your TCN campaign.

The two functions that TCN batch processing performs are:

TCN Select Function

TCN Campaign processing requires that you have set up an account with TCN and that you have entered the appropriate settings in the TCN Setup form in Collect!.

TCN Setup

TCN Service is an add-on extension module enabled in CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature.

Schedule Calls

Select the Schedule Calls option to broadcast a call campaign. You will be presented with the TCN Schedule Calls form so that you can select the settings for your campaign.

Please refer to Help topic, Scheduling a Call Campaign for detailed steps.

Download Report

Select the Download Report option to process the results from a previous call campaign. You will be presented with the TCN Download Report form so that you can select the Task that you want to process.

Please refer to Help topic, Processing Results from Call Campaigns for detailed steps.

Help

Select this button for help on the TCN Select Function form and links to related topics.

Back

Select this to return to the previous form. You can then alter your settings or choose to close the batch processing procedure without running a batch.

Select this to proceed with the batch process. The form that is displayed depends on the TCN process that you selected.