Call Center

Predictive dialers automatically dial a set of phone numbers and route calls to available Operators when live human connections are made on the phone. Busy signals, no answers, and, in some cases, answering machines and other devices are automatically processed or ignored, according to the predictive dialer's rules.

With predictive dialers, your Operators are each fed a stream of phone calls with a minimum of down time between calls. The predictive dialer ends the frustration of bad or no connections when making calls and easily makes everyone more productive. Collect! works beautifully with predictive dialers.

Predictive Dialer Waits For Call

Basic Predictive Dialer Operation

The basic predictive dialer operation is a three-step process:

1. Send a list of phone numbers to the dialer.

2. Wait for calls, and as calls are made, Collect! pops up the file of the person being called.

3. Receive a list of the numbers originally sent to the dialer, and load the completion status of calls made.

More sophisticated methods are available using DDE, ODBC, and other data access and control mechanisms.

Waiting For File Number

This field displays the File Number of the debtor the predictive dialer is attempting to phone. If a connection is made, the Debtor record bearing this File Number will be displayed on the screen.

You can create user IDs that do nothing but wait for a call from the predictive dialer. When the User signs on, they are popped into the predictive dialer "Waiting for Call" screen. They have access only to those debtors that pop up when called by the dialer. For more information, check the Help topic OPERATOR.

To aid in sending a list of phone numbers to the dialer, we have created a report that you can print to a file which you can then send to the predictive dialer. The report output file contains a properly formatted list of numbers to call.

For detailed information on the use of the predictive dialer link, please refer to How To Use Predictive Dialer.

For technical information on the file formats and other technical details, please refer to Predictive Dialer - Technical Specifications

See Also

- Dynamic Data Exchange
- Predictive Dialer - Technical Specifications
- Predictive Dialer Topics