Examples & Tutorials
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Network Details Form

Before Collect! Technical Services can help you with network-related questions and problems, it is necessary to know certain details of your network setup.

tip.gif Please fill in this form before you call Comtech for support. You will be referred back to this document if we do not have the information we need.

Organization Name: ................................................................ Your Name ..............................................................................

1. What is your server's operating system?

____________________________________________________________

2. What is your network protocol? (Check one)

[....] TCP/IP

[....] NetBEUI

[....] IPX / SPX

3. Which protocols are installed?

[....] TCP/IP

[....] NetBEUI

[....] IPX / SPX

4. Are you the technician who setup your network? ......YES [....] ...... NO [....]

5. What steps have you taken to diagnose your network for errors?

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________________________________________________

6. Which VERSION and BUILD of Collect! are you running? .........................

What version of Collect! are you running? Please select Help from the top menu bar and then select ABOUT from the drop-down choices. You will see the VERSION and BUILD that you are running displayed at the top of the box About Collect!

7. What is the path to your CV11? .......................................................

Please fax this information to Collect! Technical Services before you phone.

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