Analytic Dashboard Module

Provides a real-time graphical activity overview, account inquiry, reports, database logs and a compliance tool.

• Operator view for live activity monitoring
• Client view for report access and downloads

Auto Dialer Module (Click to Dial)

Can dial numbers automatically when your operators move to a new account in their work queue, or by double-clicking a phone number. Uses TAPI (Telecommunications Application Programming Interface).

Client Portal

Enables you to let your clients and operators access their data in Collect! remotely using a web browser. Clients can:

• View and edit their own details
• Print reports
• Upload placement and payment files
• Run actions on debtors
• Create debtors
• Report direct payments

Consumer Portal

Branded portal linked to your Collect! database. Lets consumers view their balances, set up payment plans and accept settlements online.

• Set payment plan and settlement parameters at global and client levels
• 6 balance buckets available for variable payment plan and settlement
• Consumers log in with information they have
• Consumers see single/multiple account balances and past payments
• Payment plan setup and settlement acceptance
• Links to your 3rd party payment processor’s generic payment screen

Credit Bureau Reporting Module

Enables you to create a file in the prescribed Metro2 format for uploading to the credit bureaus. Supports Experian, Equifax and TransUnion. Users establish their own ‘data furnisher’ accounts.

Data Import Module

Lets you quickly and accurately load or update large numbers of accounts into Collect! from other systems or your branch offices.

• Basic version included with Collect!
• Unrestricted version enables you to create and save your own custom import maps
• Supports CSV, Fixed Length ASCII, or text-based formats

Letter Service Module

Enables you to outsource your letter production and mailing to an external letter service. Offers Ontario and non-Ontario format output.

Payment Processing Module

Full-featured electronic payment solution supporting card (credit/debit, where supported) and bank draft (ACH/PAD/PayTo) payments.

• EFT Notices
• Multiple Gateways for Same Currency
• Ability to Easily Switch Gateways
• Global and Client-Specific Payment Plan Rules for Consumer/Debtor Portal
• Create up to 6 Balance Ranges
• Minimum Dollar Amount or Percentage Amount
• Set Settlement Rules
• Disable Card or ACH for Specified Balance Ranges

Operator process: launches from the Primary Debtor screen; the system confirms card acceptance, stores payment details, and alerts if a payment plan exists. Consumer process: the consumer accesses the portal with available information, selects a payment plan option and enters payment data.

Predictive Dialer Link Module

Automatically dials a set of phone numbers and routes calls to available collectors when the dialer system perceives that a live human connection has been made. Logs unsuccessful results and adjusts to maximize operator call time.

Requires a separate dialer account.

Report Generator Module

Web-based report generator utility accessible through Collect!’s Web Host Module. Users select, filter, group and order data on the fly. Data is presented in table or graph formats, including email. Reports can be saved for reuse.

Task Scheduler Module

Schedules regular tasks to run automatically at convenient times, often after-hours.

• Batch processes
• Recalculations
• Letter service runs
• Imports
• Credit Bureau Reporting
• Credit card and ACH reconciliations

TCN Dialer Module

Allows Collect! and TCN to automatically deliver call campaigns to your designated numbers when you want them delivered. Results are automatically logged. Combine TCN call campaigns with Collect!’s batch processing and scheduling for truly automated campaigns.

Requires a separate TCN account.

Texting

Send and receive texts to consumers via a short code or long code. Messages are sent via pre-built templates or free-form messages.