The Collect! Consumer Portal is linked to your Collect! database and branded with your logo and colors. The portal URL or a direct link is provided to your consumers via link or QR code in texts, emails, letters, or on your website. The Consumer Portal includes many configuration options and provides the following functionalities:

• Set payment plan and settlement parameters at global and client levels
• 6 balance buckets available for variable payment plan and settlement configuration
• Consumers log in with information they have
• Consumers see single/multiple account balances and past payments
• Consumers opt-in to your communication channels
• Consumers see their current balance and past payments
• Provides contact information and call request for certain date and time
• Allows consumers to set payment plans and accept settlements
• Payment plan details returned to system, triggering recurring payments
• Links to your 3rd party payment processor’s generic payment screen for the consumer to enter their payment amount and payment information
• Not supported by the Xpress Edition

To add this consumer portal to your system, ensure that you are on a supported version of Collect!. You can download the files from the Member Center or open a support ticket. You may need to provide credentials from your payment processor, or speak with us about processing in US and Canada right through Collect! (see below section on Payment Processing).

The Import Module lets you quickly and accurately load or update large numbers of accounts into Collect! from other systems or your branch offices. Collect! includes a basic version of this module that lets you lay out your data files to match any of the import maps shipped with the system to bring new data into Collect! The unrestricted Import Module enables you to create and save your own custom import maps that support your existing file layouts. The Import Module also allows a number of automated processes performed on files being imported as part of the import process. Supported formats: CSV, Fixed Length ASCII, or any other text-based format.

The Credit Bureau Reporting (CBR) Module enables you to create a file in the prescribed Metro2 format for uploading to the credit bureaus. Collect! supports both credit grantor and third-party collection agency credit reporting. The 3 major bureaus are Experian, Equifax and Transunion.  You will need to establish your own ‘data furnisher’ account with each bureau you want to report to.  Bureaus maintain relationships with data furnishers, not the software used to create the Metro 2 files. 

The Report Generator is a Collect! Version 12 web-based report generator utility accessible through Collect!’s Web Host Module (see the Client Web Portal). The Report Generator lets you select, filter, group and order data on the fly. Report options are easy to understand and stated in plain English. Report data can be presented in a range of table or graph formats, including email. Reports can be saved in your Collect! report library for future re-use.  You can set up your screen to show how the Report Generator is creating SQL Queries behind the scene if you find this useful. 

The legacy Client Web Portal Module enables you to let your clients and operators access their data in Collect! remotely using a web browser. Collect! has a built in SSL Security Generator that produces Self-Signed Certificates, or you can purchase a SSL certificate. You can use the standard Web Portal interface, or you can customize it to suit your brand. The Unlimited Option allows for unlimited client sessions. Regular or legal operators still require a seat for each concurrent session you need.

The new Client Portal was built to replicate the functionalities of the legacy Client Web Portal Module on a modern, stronger and more flexible platform. The new Client Portal also enables you to let your clients and operators access their data in Collect! remotely using a web browser, but with a cleaner UI and much greater stability. You can use the default interface, or you can customize it to suit your brand. in contrast to the legacy Client Web Portal, operators do not need an additional seat. The new Client Portal is currently limited to flat output of existing datapoints; reports that invoke calculations or functions must be run in the main Collect! application for now.

The Scheduler Module schedules regular tasks to run automatically at convenient times, often after-hours. You choose the tasks, the times and other parameters and the system does the work for you. Commonly scheduled tasks include batch processes, recalculations, letter service, imports, CBR, credit card and ACH reconciliations. 

The Dashboard Module provides a real-time graphical activity overview, account inquiry, reports, database logs and a compliance tool. In addition to the management view, the dashboard includes an operator view that allows operators to view their activity and tools and tasks that relate to them, and a client view that allows your clients to view, download and run reports on their account data.  The Dashboard also includes an Operator Activity Screen that can be displayed on a collection floor monitor.

The Payment Processing Module enables you to process card (credit/debit, where supported) and bank draft (ACH/PAD/PayTo) payments electronically through Collect! using one or more of our payment processing partners. Collect! offers a white-label program in the USA and Canada. Please contact us for more information. Alternatively, we support a select few industry driven providers. You will need to create an account with them directly.

This is a full-featured solution for managing single and recurring payments made by credit card or by bank draft. External payments posted at the processor online payment site are also reconciled and posted within Collect! Recurring scheduled payments are fully managed within Collect!’s Promise Payment system. The card data is encrypted by a vault and stored in Collect! in a PCI compliant manner to avoid ‘card lock.’

All business logic is stored in Collect!, so there is no dependency on the payment provider, allowing you to switch to another provider at any time.

The system includes:

• Gateway/Instrument specific fee settings:
  • No Fees
  • Gateway Managed Fees
  • Collect! Managed Fees
    • Fixed Dollar Amount
    • Fixed Percentage
    • Dynamic Rules, based on State
• EFT Notices
• Multiple Gateways for Same Currency
• Ability to Easily Switch Gateways
• Global and Client-Specific Payment Plan Rules for Consumer/Debtor Portal
  • Create up to 6 Balance Ranges
  • Minimum Dollar Amount or Percentage Amount
  • Set Settlement Rules
  • Disable Card or ACH for Specified Balance Ranges

Vaulting

We currently use EverVault to encrypt the card data. The data is entered into their system directly via web-browser frames and the encrypted data is stored in Collect!. Payments are submitted to EverVault, which decrypts the data and relays it to the payment processor. There is no charge to encrypt the card data, but there is a charge to decrypt it. This is a white-label service offered by Collect! and billed monthly at the below rates.

Operator Process

• Operator launches Payment Portal from the Primary Debtor Screen to enter card or bank account information
• Operator entered details of single payment or payment plan
• If you have gateway managed fees, the system provides a popup with the required confirmation text for the operator to read to the debtor
• The operator receives confirmation that the card was accepted
• Payment details are stored in your Collect! system
• Operators are alerted if a payment plan is already in place on the account, with the option of deleting and replacing the existing payment plan

Consumer Process

• Consumer accesses the consumer/debtor portal with information available to them
• Consumer accesses account details and communication options in the portal
• Consumer selects from payment plan options enabled by your configurations
• Consumer clicks payment button to enter enabled payment data

The Auto Dialer Module can dial numbers automatically when your operators move to a new account in their work queue, or by double-clicking a phone number. This module uses TAPI (Telecommunications Application Programming Interface), a standard command format available on Windows operating systems.

The Predictive Dialer Link automatically dials a set of phone numbers and routes calls to available collectors when the dialer system perceives that a live human connection has been made. Unsuccessful results such as busy signals, no answers, operator intercepts, and what the system registers as an answering machine are logged. This system makes constant adjustments to maximize operator call time. You will need a separate account with a dialer. 

The TCN Integration Module allows Collect! and TCN to automatically deliver call campaigns to your designated numbers when you want them delivered. The primary setup for your call is with TCN, then select the accounts you want your message(s) delivered to. Results are automatically logged to your system. The TCN module saves valuable time and hugely increases your outbound contacts. Combine TCN call campaigns with Collect!’s batch processing and scheduling for truly automated campaigns. You will need to set up your own account with TCN. 

The Letter Service Module enables you to outsource your letter production and mailing to an external letter service.  You will need to set up your own account with the letter service of your choice. If your letter volume warrants it, outsourcing provides cost-effective service as well as additional services such as automatic National Change of Address processing. Collect!’s Letter Service Module can provide output in Ontario format and non-Ontario format.

Collect!’s Short Code Texting Program Powered by Solutions by Text provides reliable delivery and cost savings when you share in the use of Collect!’s ‘Partner Communication Code’ to text directly from Collect! without needing your own short code or a separate vendor relationship. Since you are participating in the Collect! program, you do not need a lengthy carrier registration but can get started with this program very quickly. 

Short codes provide reliable delivery in the US where collection texts are challenged by strict carrier regulations. This is a simple pay-as-you-go-plan with the following characteristics:

• One-time set up fee per brand name
• Collect!’s Partner Code and registration is used by multiple Collect! clients
• Collect!’s Partner Code is enabled for 3rd party and approved 1st party collections; carriers disallowed some use cases
• Disallowed use cases include high-risk financial services and debt repair programs
• No business brand name, number and campaign registration required
• Sub-accounts are created for each participating business brand name
• One-way or two-way texting option
• Carrier approved template sets for outbound and replies included
• English only or English and Spanish template option
• Program includes nightly check for deactivated or ported numbers for removal
• Consumption is measured in units, rather than in texts
• Units are consumed by carrier lookups, outbound texts and returned texts. Some actions consume more than 1 unit.
• Program includes  Collect! integration support
• This program is particularly advantageous for clients with less than 30,000 outbound texts per month
• No need to maintain a separate texting vendor relationship
• Can use Solutions by Text TextPay with this program
• Transcripts of texts stored in SMS Type Contact and Notes Record. Also storing in Notes can be turned off. 
• Sign up by completing the web form in the My Account section of the Member Center. Look for the dropdown just under the password button. 
  

  Item	One-Time Setup Fee	Monthly Maintenance Fee	Unit Cost
  Per Business Brand Name	$100	$25	$0.06

Collect!’s Long Code Texting Program Powered by Wavix uses regular 10-digit (10 DLC) telephone numbers and is the economical pay-as-you-go option for clients wo do not need the more expensive short code texting option to meet the requirements of US carriers. This plan provides you with dedicated 10-digit number(s); clients who use multiple business brand names will need one number for each business brand name. For US clients only, your business brand name(s), number(s), and campaign(s) will need to complete a registration process with US carriers to ensure reliable delivery. 

This is a simple pay-as-you-go-plan with the following characteristics:

• One-time set up fee per brand name
• Monthly maintenance fee per brand name 
• For US clients only: business brand name, number and campaign registration per brand name
• Program can accommodate multiple business brand names
• Flat rate per number lookup, based on consumption
• Flat rate per outbound or returned text, based on consumption
• One-way or two-way texting options
• Carrier approved template sets for outbound and replies included
• Paid as part of your monthly billing cycle
• Program includes Collect! integration support
• No need to maintain a separate texting vendor relationship
• Transcripts of texts stored in SMS Type Contact and Notes Record. Also storing in Notes can be turned off. 
• Sign up by completing the web form in the My Account section of the Member Center