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How To Get Help When You Get System Db Error Messages

System Db error messages are generated by Collect! whenever some sort of operational error is encountered in the running of the system. This usually goes beyond the ordinary running of Collect! The error might be caused by a network glitch, a database inconsistency or some sort of user error. Some of these errors are very minor and others are more serious. Whatever the cause, the error needs to be resolved before you continue to operate.

When you get a System Db error message, it is important to note the NUMBER of the error. This explains the nature of the error -- whether it is a network related, database related, or simply, caused momentarily by a user.

The first step to take is to look in the System Db Error Index to find the explanation of the Error Number you see on your screen. Select the link to the Error Number and you will open an HTML page describing the source of the error along with suggestions for remedies.

System Db Error Index

tip.gif Please have a technician check out the explanation for the error. It usually takes some degree of technical knowledge to understand the source of the error. When requesting technical support, please be sure to give us the Error Number.

What We Need From Technical Support Staff

1. Try to resolve the issue by referring to the System Db Error Index for the Error Number your system generated.

2. If you cannot resolve the issue, please inform Technical Services via the email link below. Include the Error Number in the email Subject.

Send an email to Technical Services to initiate communication using the link below. Be sure to enter an appropriate description in the Email Subject or your request will be rejected.


3. Please be prepared to let us know whatever steps you may have taken in an attempt to respond to the error message.

4. Please ensure that a technician is on hand to implement whatever suggestions our technicians may give you.

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See Also

- System Db Errors

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