How To Get Help When You Get System Db Error Messages
System Db error messages are generated by Collect!
whenever some sort of operational error is encountered
in the running of the system. This usually goes beyond
the ordinary running of Collect! The error might be
caused by a network glitch, a database inconsistency or
some sort of user error. Some of these errors are very minor
and others are more serious. Whatever the cause, the error
needs to be resolved before you continue to operate.
When you get a System Db error message, it is important
to note the NUMBER of the error. This explains the nature
of the error -- whether it is a network related, database
related, or simply, caused momentarily by a user.
The first step to take is to look in the
System Db Error Index to find the explanation
of the Error Number you see on your screen.
Select the link to the Error Number and you will
open an HTML page describing the source of the
error along with suggestions for remedies.
System Db Error Index
Please have a technician check out the
explanation for the error. It usually takes some
degree of technical knowledge to understand the source
of the error. When requesting technical support, please be
sure to give us the Error Number.
What We Need From Technical Support Staff
1. Try to resolve the issue by referring to the
System Db Error Index for the Error Number your system
2. If you cannot resolve the issue, please inform Member Services
via the email link below. Include the Error Number in the email
Send an email to Member Services to initiate
communication using the link below. Be sure to enter an
appropriate description in the Email Subject or your request
will be rejected.
3. Please be prepared to let us know whatever steps you may
have taken in an attempt to respond to the error message.
4. Please ensure that a technician is on hand to
implement whatever suggestions our technicians may give you.
- System Db Errors