Introduction To Predictive Dialer
Predictive Dialers can automate contacts by phoning a list of
accounts for you. When a debtor is reached, information pops
up on the Collect! screen for this account.
For information about Predictive Dialers:
CT Center
CT Center
Voice: 800 - 574 - 8801
Email: info@iat-cti.com
www.iat-cti.com
Demo: 800 - 522 - 1801
Noble Systems
Noble Systems
Voice: 404 - 851 - 1331
Fax: 404 - 851 - 1421
Email: info@noblesys.com
www.noblesys.com
Predictive Dialers automatically dial a set of phone
numbers, routing calls to available operators when a
live human connection is made on the phone. Busy
signals, no answers, and in some cases, answering
machines and other devices, are automatically
processed or ignored according to the predictive
dialer's rules.
With predictive dialers, your operators are each fed
a stream of phone calls with a minimum of down time
between calls. The predictive dialer ends the frustration
of bad connections, or no connections, when making
calls, and easily makes everyone more productive.
Collect!'s Predictive Dialer feature works beautifully
with predictive dialers.
Two of the most common predictive dialers currently
integrated with Collect! are Noble Systems and CT
Center (formerly, SmartDial). Collect! is being used
with other predictive dialers, as well. No matter which
predictive dialer you use, there are three simple steps
required. An account information file is loaded into
the predictive dialer software. The dialer automatically
starts the phone campaign, and then passes connection
and account information back to the operator using
Collect!
This means that the dialer software needs a special
file of account information. Collect!'s report writer
supplies this necessary file in the required format.
To create this file, Collect! scans your list of phone
contacts that have not been completed and gathers
account information. Then the report writer produces
the file that is loaded into your predictive dialer system.
The most technical step is enabling the predictive dialer
to communicate with Collect! The predictive dialer can
integrate with Collect! using a DDE connection and/or
a keyboard interface connection. The technicians
who install your predictive dialer will know exactly what
this means. We can supply the documentation for
achieving each of these methods of connecting Collect!
and your predictive dialer software.
Collect! supports sophisticated predictive dialer systems including:
Custom predictive dialer interface and/or implementation services are available.
For more information please contact us at
support@collectsoftware.cc.
See Also
- Predictive Dialer Topics
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