We would like to advise our clients that Comtech's office will be closed and not accepting Member Service requests on:

Monday, July 2, 2007 - Canada Day

As you know, you may now sign on to our new support portal and submit tickets to our technicians and then review the status of your requests. If this is simply a support question, please take a minute and submit a ticket by logging on to our Extended Support Site at the following link:

http://www.collect.org/support/index.html

If you have an emergency, for example, your Collect! system is down and you require assistance, please call 250-391-0466 and leave a message with your name, a brief description of your emergency and phone number you can be reached at, then someone will get back to you as soon as possible.

Have a safe and happy Holiday weekend!

Just sign on to http://www.collect.org/support and click on the link to "Training Videos". These videos can then be viewed at your convenience.

These great videos are also available on a Training CD. If you wish more information, please contact our administrative staff at 800-661-6722.

We look forward to meeting with any of our potential and current clients who will be attending the convention.

All Collect!'s Version 11 Report Samples have been revisited, verified and refreshed. New PDF images enable you to see exact report output in a clear, attractive format. Results are accurate and easy to read. Because you can clearly see exact report output, you can even use these images to troubleshoot your own results.

Easily modify letters by changing text within the new @WRAP and @NO LINEFEED commands added to all our letters and letter templates. http://www.collect.org/cv11/Help/reports/index.html

Download updated Report Libraries to try out many reports at once. http://www.collect.org/support/reportlibraries.html

Sign on to the On Line Membership Portal at http://collectsoftware.cc/. If you do not have your ID and Password, contact our office to request one.

Please refer to Help Topic, http://www.collect.org/cv11/Help/collectentrepreneur.html for details.

Archiving
Archiving enables you to store your inactive accounts in a separate database. When you archive accounts, the separation is transparent to the user. All accounts are visible in one database view. Now the benefits of archiving are available to every user. When you get your next license, this feature will be enabled at no extra cost to you.

Please refer to Help Topic, http://www.collect.org/cv11/Help/workingwitharchivedaccounts.html for details.

Web Host Packet Logging
Collect! now has a way to troubleshoot Web Host behavior when packets are sent and received. When you use Collect! with the /whl argument, a text file will be generated in the cv11\bin folder named "webhostpacketlog.txt." This is for advanced developer troubleshooting. It may be used to reproduce HTTP headers and payload content. This is very useful for troubleshooting XML Data Pump. SSL encrypted sessions may also be logged. The log is written to after Collect! decrypts the packet.

Log Skipped Record
New Import functionality enhances logging skipped data to file. Previously the switch 'Skip if matching found' was a necessary condition for logging skipped data. Now whatever the reason, any skipped lines in the incoming file will be logged. This will handle cases where 'Inhibit autocreate' is switched ON, for instance. So if you switch ON 'Log skipped record to file', Collect! will do so whenever a line is skipped during the import.

NCOA Updates
The Import NCOA feature now records any previous value in the Debtor's Notes. Previous addresses or phone numbers will be recorded in the notes for your account history whenever you Import NCOA.

NCOA will handle the phone number separately from an address for a specific debtor. Existing phone numbers will only be overwritten if a new one has been returned. Old phone numbers will be written to Debtor's notes for account history.

If NCOA returns a blank address, Collect! will uncheck the Address OK switch and write "No address found via NCOA" to Debtor's notes. Existing information will be left in place on the account.

Say Goodbye to Paper Checks

New statistical information from NACHA, The Electronic Payments Association, reveals that check conversion is the highest quality, consumer-oriented transaction available. This means that transactions originating through Accounts Receivable Conversion (ARC), Check 21 (business and money order imaging), and RCK (NSF Check Re-Presentment) tend to have the greatest impact on businesses in terms of efficiency, while at the same time minimizing implementation and customer service issues.

"The quality of ARC in the marketplace is extraordinary," noted Elliott C. McEntee, President and Chief Executive Officer of NACHA. "Not only is ARC the fastest growing application in the history of the ACH Network, but it also performs better than any other consumer-oriented ACH debit application."

The third important component to check scanning beyond check conversion (ARC and Check 21) is Check Re-Presentment (RCK). Through RCK, dishonored checks are converted into an electronic transaction and re-presented electronically on strategic dates via the Automated Clearing House (ACH) network. Using this method, checks are re-presented more quickly and generally retain priority status in the banking network. If the account still contains insufficient funds, the process allows a third strategic presentment.

Despite the rapid adoption of check-scanning products, research and adjustment departments in bank operations today are siloed for different payment types; for example, ACH, check, credit card, and debit card payments are all separate processes. Difficulties in problem resolution arise when payments cross boundaries, such as checks being converted to ACH. Consolidating all payments under one management structure will generate cost efficiencies, reduce redundant processes, and improve customer service.

The ARC application became effective on March 15, 2002 and allows checks delivered to remittance and lockbox locations to be converted into ACH debits. Check 21 followed in 2004. Since that time, Electronic Payment Providers (EPP) has been an industry leader in this powerful technology. If you or any member of your organization would like more information on check conversion or check re-presentment, please contact EPP at (877) 377-2677 or visit our web site at http://www.expresspayments.com.

Commercial and Personal Insurance
Are your most valuable possessions like your family, home and business protected? They can be with Comtech's newest partner - Newtek Insurance Services.

Newtek serves commercial, institutional and individual customers through the most extensive nationwide commercial and personal insurance network. Licensed in 50 states, Newtek offers help in understanding and complying with insurance regulations when transacting business in multiple states. We offer business coverage like D&O, E&O, liability, group medical, worker's compensation, etc.

Our personal insurance lines include homeowner's, automobile and boat, and individual health plans. We represent only highly-rated insurance companies and support their products with a technologically advanced service center, staffed with helpful licensed insurance agents. Newtek customers see noticeable advantages that set us apart from traditional agencies.

Benefits include:
*Lowering your insurance costs and saving you money
*Broader assortment of both commercial and personal insurance, making it possible to protect both personal and business assets from a single source
*Easier ways to compare coverage/rates from multiple highly rated insurance carriers
*Faster and more efficient service including quoting, policy issuance and other insurance services
*Helpful service from licensed agents available 24/7

Click Here for More Information or to have a Newtek Agent call you, please mention Comtech:

http://www.newtekbusinessservices.com.
US Resident's Only

Data Storage, Backup and Retrieval
Newtek Data Storage, another new Comtech partner, is the leader in secure online backup and recovery solutions. Newtek provides fast, secure, off-site data backup, storage and retrieval systems designed to meet the specific regulatory and compliance needs facing your organization. We enable you to benefit from reliable server backup and recovery, while eliminating the risk and burden of tape. These solutions automate and integrate your entire data protection workflow.

Benefits include:
*Security - data is always protected and encrypted
*Availability - data available 24/7 at your convenience
*Reliability - backups are performed and verified automatically
*Interoperability - data restorations will run on any system running on any platform
*Centralized Management - one work station can manage one to 1000 servers
*Cost-Effective - eliminate ongoing hardware, software, and media costs and the cost of lost data and downtime
*Efficiency - technology and optimized compression shrinks the backup window and lowers storage costs

Click here for more information or to have a Newtek Data Storage Specialist call you, please mention Comtech:

http://www.newtekbusinessservices.com .
US Resident's Only