TCN Service Topics

Collect! and TCN work together to enable you to deliver messages to any phone, any time. You complete your setup with TCN, select the accounts for your campaign and let TCN and Collect! take care of the rest. TCN Service saves valuable time, increases productivity and maximizes your returns.

If you have upgraded your Collect! to use TCN Service, you may need to request a new license from Comtech Systems to enable the feature. You will also need a registered account with TCN Broadcasting.

TCN supports international dialing. Please get in touch with Client Services at TCN for international pricing and information. TCN Contact Information

TCN Service

This topic explains how TCN works with Collect! to schedule and process call campaigns.

TCN Setup

The TCN Setup form is used to store the connection details for your TCN call campaigns. Collect! uses these settings for connecting automatically to the TCN web site whenever you process a TCN campaign.

Scheduling a Call Campaign

Step by step instructions for using Collect!'s batch processing to schedule a TCN call campaign.

Processing Results from Call Campaigns

Step by step instructions for using Collect!'s batch processing to process results from your call campaigns.

TCN Recorded Calls

Step by step instructions for enabling Collect! to store your TCN recorded call WAV files with each account so that you can listen to the call contents.

Customizing TCN

This topic introduces you to modifying and creating the templates, reports and imports used by TCN and Collect! for the TCN Service feature.

Process TCN Campaign in Scheduler

This topic walks you through scheduling TCN processes in Collect!'s Task Scheduler. All the functionality available through the Process TCN Call Campaign option in Tools, Batch Processing is available in the Scheduler as well.

TCN Collect! Screens

TCN Setup

The TCN Setup form is used to store the connection details for your TCN call campaigns. Collect! uses these settings for connecting automatically to the TCN web site whenever you process a TCN campaign.

Process TCN Campaign

The Process TCN Campaign option in Batch Processing enables you to submit call campaigns to TCN directly through Collect!. Then you can download the campaign results through Collect!'s batch processing and automatically update the accounts in your database.

TCN Select Function

Collect! enables you to schedule new call campaigns and to download results from previous campaigns.

TCN Schedule Calls

The TCN Schedule Calls form is used for all the default settings for the call campaign you are about to broadcast.

TCN Download Report

Use the TCN Download Report form to enter the settings for processing results from your call campaigns.

TCN Start Process

The Process TCN Campaign option in batch processing takes you to this form when you have entered all your settings.