TCN Service

Collect! and TCN Broadcasting work together to enable you to deliver messages to any phone, any time. You complete your setup with TCN, select the accounts for your campaign and let TCN and Collect! take care of the rest. TCN Service saves valuable time, increases productivity and maximizes your returns.

TCN Service requires that you have set up an account with TCN and have acquired your Username and Password to enter into Collect! in the TCN Setup form. Default reporting formats are provided with Collect!.

TCN Service is an add-on extension module enabled in CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature.

Collect! provides a default report for submitting your call campaign to TCN and a default import for processing returns. You can modify them as needed to suit your criteria.

The entire process of setting up and sending a broadcast to a dozen or several thousand people is as easy as sending an email, once you have your call campaign report and campaign results import in place. The report and import that you use can be tailored to your requirements and then the TCN process will use these for every campaign. If your needs change, you can easily modify Collect!'s reports and imports to suit your new needs.

TCN supports international dialing. Please get in touch with Client Services at TCN for international pricing and information. TCN Contact Information

Processing TCN Campaigns

Collect!'s Batch Processing feature enables you to schedule TCN call campaigns and to process returns. Campaign scheduling and reporting are easily accomplished without leaving the Collect! interface. Behind the scenes, Collect! logs into the TCN web site for you, uploading data, retrieving results and updating your database records.

The two functions that TCN batch processing performs are:

• TCN Schedule Calls
• TCN Download Report

We will discuss the details of each of these.

TCN Select Function

TCN Schedule Calls

The TCN Schedule Calls process is used when you want to schedule a call campaign. This function uses a pre-defined Collect! report to gather the information for the accounts you want to include.

Collect! ships with several TCN reports that can be used. The simplest report sends the Home phone number along with Name, File Number and ZIP for each account. The full data report sends additional information such as all four available Phone Numbers. You can modify the reports as needed to filter accounts. For example, you might want to include accounts with a particular Status, or Listed Date or some other criteria that you require.

The Collect! reports match default templates set up already at the TCN web site for your convenience. Collect! has already registered templates that you can use.

If you make changes to any of the TCN reports in Collect!, you may need to modify the matching template at the TCN site as well. This is only necessary if you add fields or change their order, since the template needs to match each column correctly in the information it receives from Collect!.

Please refer to Help topic, Scheduling a Call Campaign for details of the steps to follow when you perform this batch process.

TCN Download Report

The TCN Download Report process is used when you want to process the results from your previously scheduled call campaigns. This function uses a pre-defined Collect! import to parse the data received from TCN and process your accounts in Collect!.

Collect! ships with three TCN Download Report import maps that can be used.

• TCN Download Report - Contact
  This import map brings in results and creates a completed Phone Contact in Collect!.
  
  
• TCN Download Report - Notes
  This import map writes results to Notes instead of creating a Contact.
  
  
• TCN Call Report with Call ID
  This import map brings in results and creates a completed Phone Contact with the name of the recorded WAV file in the Attach field.

The "Call ID" import should be used only when you have set up an agreement with TCN to record the calls in your call campaign. Then TCN will return a file to you with all the WAV files for the recorded calls. Please see the section, Recorded Calls, below.

The "Notes" import is recommended when you are processing a "Call report" so that you don't flood your database with Contacts.

The Collect! imports match templates set up already at the TCN web site for your convenience. Collect! has already registered templates that you can use.

If you make changes to the TCN Download Report import maps in Collect!, you may need to modify the templates at the TCN site as well. This is only necessary if you add fields or change their order, since the template needs to match each column correctly in the information it receives from TCN.

Please refer to Help topic, Processing Results from Call Campaigns for details of the steps to follow when you perform this batch process.

When using the Demo database with a Demo license, you are limited to processing 10 records.

Recorded Calls

TCN can record the calls in your campaign and return a WAV file for each call. These are uniquely named with a "Call ID" that Collect! uses to store the name of the file in the Phone Contact it creates. The file name is stored in the Attach field and you can listen to it with any application on your PC that can open files with the *.wav extension. Please refer to Help topic, TCN Recorded Calls for details.

TCN Scrub By ZIP

Scrub by ZIP is a service that TCN provides for establishing do not call areas. You must activate this with your TCN provider and they will ensure that your TCN templates are updated to process ZIP codes. For details, please speak with your TCN Service representative.

Currently, Scrub By ZIP only works with United States Postal Codes.

Collect! ships with reports that send the Debtor's ZIP Code along with Phone and other details. If you are not set up to send the ZIP Code in your TCN reports, you can download the updated reports from the TCN Service section in the Collect! Member Center Widgets area.

Download TCN Scrub by ZIP reports

TCN Scrub Cell Phone

Cell phone scrubbing is a service provided by TCN. You must activate this with your TCN provider. Please refer to Help topic, Scheduling a Call Campaign for enabling this in Collect!.

Summary

Once you have set up your account with TCN Broadcasting and have completed your setup with them, you can process TCN call campaigns through Collect! using batch processing.

There is a very simple setup procedure in Collect!. Collect! provides reports and imports for the call campaigns that you can use "as is" or customize as needed.

Collect! can also process TCN call campaigns with recorded calls, enabling you to listen to the contents of any phone call processed by TCN for you.

TCN Service is an add-on extension module enabled in CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature.

See Also

- TCN Service Topics