TCN Schedule Calls

The TCN Schedule Calls form is used for all the default settings for the call campaign you are about to broadcast. Several fields are filled in for you automatically. You can modify the Date and Time and select the Report you want to use. All fields on this form must be filled with valid data.

TCN Schedule Calls

If you enter invalid data in any of the fields, Collect! will prompt you to correct the information.

Invalid Information Entered

TCN Campaign processing requires that you have set up an account with TCN and that you have entered the appropriate settings in the TCN Setup form in Collect!.

TCN Setup

TCN Service is an extension module enabled in every Collect! Professional version and higher, from CV11.3.2 and newer. If you have upgraded from an earlier version, you may need to request a new license from Comtech Systems to enable the feature. You also need to register an account with TCN Broadcasting.

Please refer to Help topic, Scheduling a Call Campaign for detailed steps for using Collect!'s batch processing to schedule a call campaign.

Description

Enter a short unique description for this call campaign.

Use a unique description for this particular call campaign so that you can recognize it in the list later on when you are ready to process the results.

Country

Select your country area from the pick list. In most cases, you will not need to alter this, unless you are campaigning on several continents.

Date

Enter the Date that you want the call campaign to run. Default is the current Date. You can change this as needed.

Time

Enter the Time that you want the call campaign to begin. Default is the current Time. You can change this if needed.

To

Enter the Time that you want the call campaign to end. Default is End of Day or when the calls are completed, whichever comes first. If you enter an invalid time, Collect! will prompt you to correct your information.

Dial Order

This setting is used when you are sending multiple phone numbers for each account in your report. It controls the order in which numbers are attempted. A good default is "First number." The setting "Natural order" dials the numbers in the order in which they appear in the report template, from left to right.

Please be aware that when you select "First number," TCN will only dial the first number it finds, even if you have used one of the report templates that sends up to four phone numbers.

The setting "Custom" may be selected if you have previously set up a custom dialing order with your TCN representative.

Timezone

Enter the Time Zone you are using for your Start and End Time. This field may be filled automatically if you set a Time Zone in the TCN Setup form.

Import Template Number

Select the import template from the pick list. The options shown are the available templates set up for you at the TCN site.

You can customize, at the TCN site, the Import Template that you use for your call campaigns. Please be aware that you would also need to create a new Report Definition in Collect! to match your customizations.

Schedule Template Number

Select the type of calling template you want to use for this broadcast. The options for this setting are from your particular Broadcast setup in the TCN system.

Report Name

Select the Report Definition from the list of reports in your Collect! system. Collect! ships with several default TCN reports that match the default Import Templates of the same name at the TCN site.

You can customize the report that you use for your call campaigns. Please be aware that you would also need to create a new Import Template at the TCN site to match your customizations.

Scrub Cell Phone Calls

Select this option with a check mark if you want TCN to scrub cell phone calls for the campaign you are scheduling.

This option requires that you have enabled cell phone scrubbing with your TCN Broadcasting provider.

Please refer to Help topic, Scheduling a Call Campaign for more information.

Help

Select this button for help on the TCN Schedule Calls form and links to related topics.

Back

Select this to return to the previous form. You can then alter your settings or choose to close the batch processing procedure without running a batch.

Next

When you are satisfied with your settings, select the NEXT button to process your TCN call campaign.

Summary

The TCN Schedule Calls function schedules your call campaign. All settings are entered for the call campaign you are about to broadcast. All fields on this form must be filled with valid data. If you enter invalid data in any of the fields, Collect! will prompt you to correct the information.

You can modify the Date and Time and select the Report you want to use. If you do not use the defaults, you must ensure that the TCN template and your Collect! report match. Please refer to Help topic, Customizing TCN for details.

TCN Campaign processing requires that you have set up an account with TCN and that you have entered the appropriate settings in the TCN Setup form in Collect!.

See Also

- TCN Service Topics