Managing Work Queue By Time Zone

If you work accounts in several time zones, you may want to make it easier for your operators to know when it is acceptable to phone an account. When each operator loads their work queue, you can make sure they see only the accounts that they are permitted to work.

Open the Reload Work In Progress List by selecting the RELOAD button in the Work In Progress form. You will see two fields that allow you to enter a range of times to load in your WIP List.

Time From and Time To can store times in the twenty-four hour clock format, such as 11:30:00 for 11:30 AM or 22:30:00 for 10:30 PM. Then when you reload your WIP List, Collect! will load only accounts with an appropriate current time that fits the range you have specified.

To set this up, you must first make sure that each Debtor has a Time Zone displayed in the Debtor form's Timezone field. The pick list uses values set from Greenwich Mean Time, the global standard for measuring time.

Please refer to Help topic, Set Time Zone for details about automatically setting the Time Zone for each of your debtors.

There are other ways to use the Time Zone feature to alert your operators. Please see Time Zone Alerts for more information.

In Collect! Version 11.3 Build 8.1 and newer, when the time zone is not "Local Time," the Debtor form's title bar displays the Debtor's current time.

See Also

- Time Zone Alerts
- Set Time Zone
- Reload Work In Progress List