How To Get Help With Letter Service

This topic gives you very important step by step instructions for sending information to Member Services when you need help with letter service outsourcing. Please help us help you by providing us with the particulars we need.

Letter Service is an optional feature which must be purchased in addition to the standard Collect! software. If you have not purchased this module, please get in touch with sales@collect.org or phone/fax us for purchasing details.

Choose A Letter Service Bureau

Letter outsourcing through Collect! requires that you choose a Letter Service bureau. Obtain details from them regarding any requirements they may have. Please set up an account with a letter service bureau BEFORE you contact us for help.

For information about letter service providers, please refer to Help topic, Letter Service, where we have listed a few of the major providers.

Letter Service Setup

After you obtain a letter service account, you can set up your letter templates and letters for printing to the letter service bureau. When you have an actual file output to send to the bureau, Collect! Member Services can help you with problems related to submitting this file.

Please refer to How To Use Letter Service for step by step procedures to set up Collect! for printing to the service bureau.

When You Need Help

Member Services will ask that you supply the following information so that we can proceed to assist you. Please have the information and files ready for us.

To help you, we need to see:

1. The version and build of your Collect! application.

What version of Collect! are you running? Please select Help from the top menu bar and a list of choices will be displayed. Select "About" from the list and the About Collect! window will be displayed. You will see the VERSION and BUILD you are running displayed at the top.

2. A copy of the actual file you submitted to the service bureau.

When you printed to letter service, you chose a directory and filename. Be sure you send Collect! Member Services the correct file. If the file is large, you can zip it and attach it to your email.

3. A copy of the actual remarks that the service bureau gave you when it reported errors. These remarks may have come by phone, email or fax when the letter service bureau failed to process your file. Please include whatever information you can about the actual problems they had with your file.

4. Any additional comments that you wish to make about the file or the service bureau's response.

Email Information And Files

Send an email to Member Services to initiate communication using the link below. Be sure to enter an appropriate description in the Email Subject or your request will be rejected.

Email: support@collectsoftware.cc

Fax additional information or attach it to your email along with the file.

Getting A Response

A support ticket will be created as a result of your email. Collect! Member Services will normally use this ticket to confirm receipt of your information and files and communicate with you. We will advise you when we have examined the data you supply to us and have determined the steps needed for you to remedy the situation.

Please allow a reasonable amount of time to handle your request. We will be in touch with you as soon as possible, so please refrain from phoning while we are looking into your information.

Summary

This procedure is the most efficient way to solve letter service problems. Member Services can often quickly determine what needs to be changed, when we see the data file and the bureau's remarks.