Frequently Asked Questions - Auto Dialer

Area Codes For Local And Long Distance Numbers

Q - Sometimes auto dialer seems to be confused about local and long distance numbers that have the same area code. For example, in my town, the code is 781. I do not have to dial 1 to phone numbers with this area code. However, another town has the same area code but you need to dial 1 first. So how does the auto dialer tell the difference?

A - To handle local vs. long distance calls within your own area code, you need to enter every number in the system EXACTLY as it is to be dialed, including the 1 in front of long distance numbers.

Then adjust the auto dialer setup as follows:

1. Select System from the top menu bar and then select Preferences.

2. Click on the Auto Dialer Setup button to access the Auto Dialer Preferences form.

3. Remove the long distance prefix (probably 1).

4. Make sure that the 'Prompt before dialing' switch is turned on.

5. Make sure the 'Local area code' is left blank.

Now, when you dial, you can manually adjust the phone number if you need to. However, if you entered the phone number exactly as you want it dialed, it should work fine.

Operators Cannot Access Their WIP List Contacts

Q - When my operators go to their WIP lists, they are unable to click into any of their contacts. They can see the contacts, but they can't activate any of them.

A - Check the WIP Options. If you set your WIP Options to Automatically display dialer, you must make sure that you have previously setup the auto dialer. If auto dialer is not setup properly, Collect! cannot carry out your conflicting commands, when your operators are viewing their WIP lists.