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Table of Contents
Related Information
Welcome to Collect!
Installing & Starting Collect!
Collect! Basics
Database Conversions
Initial Setup of Collect!
Getting Started with Data Entry
Additional Setup
Working with Collect!
Developing Collection Strategies
Security & Collect!'s Interface
Collect!'s Report Writer
Collect! Internet Access
Collect! Optional Modules
Maintaining & Backing Up Collect!
Upgrading Collect!
Collect! Technical Reference
Licensing Collect!
Welcome to Collect!
Welcome!
A Little Love Note from Our Legal Department
Collect! Features
Contact Comtech
View Presentation AVI's
Getting the Most from Your Collect! Demonstration
Installing & Starting Collect!
Installing Collect!
Introduction to Installation
Install Collect! for The First Time
Install Collect! More Than Once
Version, Build and Location of Your Installed Collect!
Installation Topics
Accessing System Startup Preferences
System Startup Preferences
Multi User/Network Setup
Introduction
Basic Networking for Using Collect!
Velocis Reference Guides
Troubleshooting a Slow Network
Sign On to Collect!
Introduction
Sign On as Single User
Sign On as Multi User
Command Line Startup Options
Exiting or Quitting Collect!
Collect! Basics
Introduction to the Basics
Accessing Help
Introduction
Using Pop Up Help
Using the Help Menu
Using the Index for Help
Using Hyperlinks in the Help Pages
Using How To Examples
Mouse or Keyboard
Mouse or Keyboard
Function Keys
Change Keyboard for French Canadian
Change Keyboard for Spanish
Change Keyboard for UK
Menus
Introduction to Top Menu Bar
File Menu
Introduction to File Menu
Save
Open File
Import Export Menu
Introduction to Import Export Menu
Import File
Export File
Specify File Format
Record Definitions
Field Definitions
Select Library
Update Definitions
Export Database
Maintenance
Upgrade Database
User History
Error Log File
Exit
Edit Menu
Introduction to Edit Menu
New
Modify
Delete
Cut
Copy
Paste
Clear Clipboard
Find
Clear Search Criteria
Select Record
Select All
Select Number of Records
Clear Tags
View Tags
Browse Menu
Introduction to Browse Menu
Browse Find By Menu
Introduction to Browse Find By Menu
Name
Phone
Social
Date of Birth
Driver's License
File Number
Account Number
City
State
Zip
Date 1
Date 2
Index 1
Index 2
Clients
All Debtors
Active Debtors
Closed Debtors
Transactions
Statements
Payments
Daysheets
Contacts
Attachments
Calendar
Print Menu
Introduction to Print Menu
Reports and Letters
Daily Reports Menu
Introduction to Daily Reports Menu
Scheduled Batch Letters
Client Acknowledgement
Daily Cash Reports
New Business Report
Operator Activity Report
Work Cards
Monthly Reports Menu
Introduction to Monthly Reports Menu
Generate Statements
Statements
Checks
Client Status Reports
Payables
Receivables
Operator Commissions
Analysis and Summary Reports Menu
Introduction to Analysis and Summary Reports Menu
Month Batch Analysis
Transaction Analysis
Client Analysis
Total listed
Transaction Summary
Trust Reports Menu
Introduction to Trust Reports Menu
Trust Summary Report
Client Trust Report
Debtor Trust Report
Edit Reports
Report and Printer Setup
Report Import Export Menu
Introduction to Report Import Export Menu
Import Report
Export Report
Print All Reports
Tools Menu
Introduction to Tools Menu
Dial a Number
Recalculate
Sort Debtors
Activate Orphan Debtors
Utilities Menu
Introduction to Utilities Menu
Post Debtor Payments
Create Vouchers
File Numbering
Renumber Debtor Groups
Manage Upgrade Contacts
Send Database Via FTP
Rebuild Lists
Write Configuration To Disk
Batch Processing
Macros
Introduction to Macros
Macro Menu
Edit Macro Menu
Letter Service Bureau
Predictive Dialer
Credit Report
Group Debtors
Unlock Record
Options Menu
Introduction to Options Menu
Company Details
Status Codes
Contact Plans Menu
Contact Plans Menu
View
Import Contact Plan
Export Contact Plan
Transaction Types
Commission Rate Plans
Preferences
System Menu
Introduction to System Menu
Operators
User Levels
Access Rights
Password Settings
Network Activity
Software License
Field Properties
Form Properties
db Currency
db Stack
Window Stack
Memory Gauge
Help Menu
Introduction to Help Menu
Current Topic
Using Help
Search
Tutorials
Enable/Disable Pop Up Help
How To
Editing Keys
Function Keys
Reports and Printing
Frequently Asked Questions
Product Support
Network Setup
What's New
About
Toolbar Icons
Introduction to Tool Bar Icons
New
Open
Save
Edit
Find
Dial
Print
First
Prior
Next
Last
Delete
Help
Forms/Dialogs in Collect!
Using Forms/Dialogs in Collect!
Buttons
Date Field Editing
Field and Column Icons
Text Editor
Viewing and Working with Lists
Viewing and Working with Lists
Date Field Editing
Field and Column Icons
Using Quick Prints
Status Bar Information
Database Conversions
Introduction
Preparing
Testing
Going Through with the Final Cutover
Initial Setup of Collect!
Introduction to Initial Setup
Company Detail Setup
Introduction
Accessing
Company Details Form
Operator Setup
Introduction
Accessing
Operator Form
Operator Samples
Status Codes Setup
Introduction
Accessing
Debtor Status Codes Form
Debtor Status Code Samples
Transaction Types Setup
Introduction
Accessing
Transaction Type Form
Transaction Type Samples
Commission Rate Plans Setup
Introduction
Accessing
Commission Rate Plan Form
Commission Rate Plan Samples
Report & Printing Setup
Introduction
Accessing
Report and Printer Setup Form
Testing your Printer(s)
Email Setup
Introduction
Accessing
Database Preferences Form
Screen and Messages Setup
Date Format Setup
Getting Started with Data Entry
Introduction
Creating a Client
Introduction
Accessing
Client Form
Client Settings
Introduction
Accessing
Settings Form
Client Payments or Charges
Introduction
Accessing
Payment Form
Client Invoice/Statements
Introduction
Accessing
Invoice/Statements Form
Client Notes
Creating a Debtor
Introduction
Accessing
Debtor Information
Introduction
Debtor Form
Debtor Notes
Debtor Details Form
Debtor Attachments Form
Debtor Financials
Introduction
Accessing
Commission Rate
Principal Detail
Judgement Information
Interest Detail
Fees & Charges
Adjustments
Financial Summary
Creating a Debtor Cosigner/Other
Introduction
Accessing
Cosigner/Other Form
Creating a Contact Event
Introduction
Accessing
Contact Event Form
Schedule Contacts
Creating an Attachment
Introduction
Accessing
Attachment Form
Additional Setup
Introduction
WIP List Setup
WIP Options Setup
Introduction
Accessing
WIP Options Form
WIP Reload Filters Setup
Introduction
Accessing
WIP Reload Filters Form
Letter & Reports Setup
Payment Posting Setup
Introduction
Accessing
Payment Posting Form
Contact Plan Setup
Security & Access Rights Setup
Security & Access Rights Setup
Password Settings Setup
Introduction
Accessing
Password Settings Form
Additional Options Setup
Working with Collect!
Introduction
Using The Wip List
Finding a Debtor
Working a Debtor
Introduction
Getting Debtor Related Information
Making Notes
Managing Contact Events
Printing/Scheduling a Letter
Introduction
Printing Letters
Scheduling Letters
Letter Printing Topics
Taking a Promise Payment
Accounting Topics
Introduction
Daily Administration Menu
Introduction
Payments and Charges
New Business
Daily Batch Processes
Browse Daysheets
Month End Menu
Introduction
Generate Statements
Browse Statements
Print Statements
Print Checks
Receivables Report
Payables Report
Troubleshooting Month End
Printing Checks
Introduction
Debtor Checks
Debtor Cosigner Checks
Client Checks
Agency Checks
Invoice/Statement Checks
Processing Checks for ACH Handling
Reports Menu
Financial Reports
Accessing Reports
Total Value Listed
Client Analysis Report
Month Batch Analysis
Operator Analysis
Scheduled Batch Letters
Trust Account Summary
Year End Summary
Custom Reports
Management Topics
Introduction
Selecting & Tagging Records
Batch Processing
Introduction
Accessing
Process Automatic Contacts
Group Accounts Together
Assign Accounts to Operators
Assign Accounts to a Client
Run Contact Plan
Prepare Accounts for Reporting
Undo Completed Contacts
Account Toss
Setting Up WIP Lists
Load Spreading
Group/Ungroup a Debtor
Introduction
Grouping A Debtor
UnGrouping A Debtor
Report a Debtor/Cosigner to a Credit Bureau
Introduction
Accessing
Report a Debtor/Cosigner to a Credit Bureau
Developing Collection Strategies
Introduction
Design New Contact Plans
Using Contact Plans
Contact Plan Topics
Security & Collect!'s Interface
Introduction
Security and User Levels
Modifying Collect! Forms and Fields
Security and Aliases Topics
Sample User Levels
Collect!'s Report Writer
Introduction
Accessing
Editing Reports
Report Writer Topics
Report Samples
Collect! Internet Access
Introduction
Preparing Your Web Host
Starting Web Host and Testing
Web Host Form
Design Your Html Reports
Modifying The Web Host
Wireless Application Protocol
Security and Web Host
Web Host Topics
Working with Web Host Samples
Collect! Optional Modules
Introduction to Additional Options
Auto Dialer Option
Introduction
Accessing
Auto Dialer Preferences Form
Quick Dial Form
Using Auto Dialer
Credit Bureau Reporting Option
Introduction
Collection Agency & Debt Collector Reporting Information
Preparing for Credit Bureau Reporting
Credit Bureau Reporting Topics
Import/Export Option
Introduction
Basic Requirements
Import/Export Topics
Record & Field Specifications
Introduction to Record Layouts
Client Record Fields
Debtor Fields
Cosigner/Other Record Fields
Contact Record Fields
Transaction Record Fields
Debtor Notes Record Fields
Attachment Record Fields
Accumulator Record Fields
Letter Service Option
Introduction to Letter Service & NCOA
Letter Service Topics
NCOA (National Change of Address) Topics
Predictive Dialer Option
Introduction
DDE Connection Setup
Keyboard Interface Connection Setup
Web Predictive Dialer Setup
Predictive Dialer Topics
Account Matching Setup
Introduction
Accessing
Account Matching Setup Form
Using Account Matching
Payment Plans Setup
Introduction
Accessing
Payment Plan Setup Form
Using Payment Plans
Maintaining & Backing Up Collect!
Maintaining Collect!
How to Maintenance Your Database
Database Maintenance Topics
Backup Collect!
Upgrading Collect!
Introduction
Preparing to Upgrade
Areas to Note When Upgrading Collect!
Upgrading Topics
Collect! Technical Reference
Introduction
Collect! CV10 Version History
Introduction to Collect! Version History
Confirming Your Build and Version
Collect! Version 10.2 Build 16
Collect! Version 10.2 Build 15
Collect! Version 10.2 Build 14
Collect! Version10.2 Build 13 (Beta only - Not released)
Collect! Version 10.2 Build 12
Collect! Version 10.2 Build 11
Collect! Version 10.2 Build 10
Collect! Version 10.2 Build 9
Collect! Version 10.2 Build 8
Collect! Version 10.2 Build 7
Collect! Version 10.2 Build 3 through Build 6 (Betas only - No Releases)
Collect! Version 10.2 Build 2
Collect! Version 10.2 Build 1 (Beta only - No Release)
Collect! Version 10.1 Build 16
Collect! Version 10.1 Build 08 through Build 15 (Betas only - No Releases)
Collect! Version 10.1 Build 07
Collect! Version 10.1 Build 06
Collect! Version 10.1 Build 05
Collect! Version 10.1 Build 04 (Beta only - No Release)
Collect! Version 10.1 Build 03
Collect! Version 10.1 Build 0 through Build 2 (Betas only - No Releases)
Revision History - Current
Collect! Interface
Velocis Reference Guides
Warnings in Collect!
Database Topics
Archiving a Database
Introduction
Archiving Topics
Exporting your CV10 Database
Empty a Database
ODBC Option
Using ODBC with CV10
Database Schema
ODBC Topics
Additional Database Topics
Licensing Collect!
Introduction to Licensing Collect!
Accessing License
Entering License
License Information
License Information
Web Host License
Licensed Options
License Topics
